Job Description

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, Mountain View, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Creativity is the soul of advertising. The TikTok Ads Creative & Ecosystem team develops world-leading tech solutions for ads creative production, interpretation and optimization. The team's objective is to empower and inspire advertisers, creators, and other 3rd parties in the ecosystem to create and deliver the most engaging creative experiences to the end users.

We are user-oriented and dedicated to technical excellence. We aim to drive and lead the technology renovation in the ads tech and creative industry, powering products and driving values for our clients, creators, and the whole ecosystem. We are looking for experienced product operations managers to provide operational support throughout the product development lifecycle, assisting every partner in our creative ecosystem to grow and ensure success across key products and business initiatives.

Responsibilities

• Support the product operations for 3P products such as TikTok Creative Exchange with the focus on both demand (i.e., advertisers) and supply side (i.e., creative partners) , deliver against the business strategy in order to support the overall growth of TikTok advertising creative ecosystem
• Identify high potential creative partners in local markets, draft incentive plans, provide training and support, therefore increase TT creative supply and creative ROI
• Standardized the production model of TT creative partners and promote the pattern to global markets
• Work with our partners throughout advertisers' media planning journey and proactively provide creative production support through a variety of TikTok creative solutions
• Own customer onboarding and training, organize routine workshops and webinars on new product features, best practice sharing, and feedback collection
• Provide campaign-level operational support to ensure optimized customer experience
• Conduct revenue management and resource planning to provide critical inputs for product strategy, set up effective incentive policies to drive sustainable product adoption growth
• Project manage across an extensive set of cross-functional partners including but not limited to product, data science, business integrity, legal, compliance, brand partnership, client solution teams, and other key stakeholders
• Design SOPs, collect feedback and incorporate learnings into process improvement to drive efficiency and effectiveness
• Provide first-line market insights to help shape product strategy and drive business expansion

Qualifications

• Proven product operation experience, or other operational roles in advertising/creatives/partnership/sales
• Self-starter with strong project management skills, ability to grasp the core context, identify key risks, and cooperate with all parties to achieve goals
• Analytical, data sensitive & goal-driven. Comfortable with setting ambitious targets, analyzing the status quo, planning a course of action, executing rapid trial & error iterations and constantly improving
• Great communicator & team-worker. Comfortable navigating global organization structures & aligning objectives with cross-functional teams. Thriving in a work environment with diverse cultures.
• Experience in digital advertising, strong creative partner network and knowledge of marketplace dynamics is a plus

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Additional Information

Career Level

Manager

Qualification

Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree

Years of Experience

3 years

Job Type

Full-Time

Job Specializations

,

Company Overview

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy.

TikTok is a global short-form mobile video platform that allows you to express yourself by creating content. It gives rise to engaging, interactive challenges and trending topics in which anyone can participate. TikTok aims to capture and showcase the world's creativity, knowledge, and moments that matter, directly from your mobile phone. TikTok has global offices in many cities, including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo.

Additional Company Information

Registration No.

201719908M

Company Size

51 - 200 Employees

Average Processing Time

30 days

Industry

Computer / Information Technology (Software)

Benefits & Others

Dental, Education support, Medical, Vision, Regular hours, Mondays - Fridays, Casual (e.g. T-shirts)