Job Description

Company Description
foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
In July 2024, Delivery Hero SE three of its market-leading food delivery businesses, foodora and Yemeksepeti in Europe, and foodpanda in Asia into one organization, to better unlock synergies and accelerate growth.
We are looking for enthusiastic problem solvers to join us in scaling our platform, digitalising businesses in Asia, uplifting rider livelihoods, and building a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

As a Product Operations Specialist, you will independently manages key operational workflows across bug triage, operational requests, documentation, localization, and release coordination. You will advise stakeholders on product usage, identify recurring issues, and improve processes that reduce operational friction. This role requires autonomy, ownership, and deepening domain expertise.
Responsibilities:

• Owning daily bug triage across the Home domain, assessing severity and routing issues.
• Owning and reporting on key operational metrics (e.g. TTFR, SLA adherence, backlog health).
• Identifying trends in recurring defects and propose improvements or fixes.
• Managing operational requests intake and enforce SLA expectations across stakeholders.
• Creating and maintaining SOPs, documentation, templates, and FAQs.
• Coordinating localization workflows across markets, vendors, and engineering teams.
• Supporting mobile release management by maintaining calendars, tracking progress, and flagging risks.
• Reporting recurring issues to Product and Engineering and supporting upstream improvements.
• Supporting dependency management in the Home domain by clarifying missing details and flagging obvious timing or ownership conflicts in planning.

Qualifications

• Experience: Around 4-6 years in Product Operations, Program Coordination, or Technical Support.
• Technical Aptitude: Comfortable using Jira, Confluence, Miro, and working with API debugging tools (Charles/Proxyman), SQL, and log tools to investigate patterns independently.
• Problem-Solving: Ability to identify root causes and recognize patterns, suggesting solutions.
• Communication: Skilled at engaging cross-functional stakeholders and driving clarity.
• Collaboration: Works effectively with Engineering, Product and regional teams.
• Operational Judgment: Ability to prioritize and manage multiple requests reliably.

Additional Information
What we offer:

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

foodpanda is operated by Delivery Hero Group ("DH Group") - the world's leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017.
In July 2024, Delivery Hero SE merged three of its market-leading food delivery businesses, foodora and Yemeksepeti in Europe, and foodpanda in Asia. All three businesses now make up the second-largest organization within the Delivery Hero Group, and leading food and QCommerce delivery in 17 markets in both regions.

Skills Required