Job Description

What the role is:
This role offers an opportunity to bridge the gap between customer support and product development, turning feedback into valuable insights that drive product improvements.
What you will be working on:
We are seeking a motivated and customer-centric professional to evolve our customer support function to drive strategic insights.
Manage and resolve user enquiries with high standards of service excellence
Provide technical troubleshooting and support for product-related issues
Create and maintain comprehensive knowledge bases for common issues and solutions
Design and implement feedback collection frameworks
Systematically analyse user enquiries, feedback and behaviour patterns, and effectively communicate insights to product team
Collaborate with product teams to translate user feedback into product improvements
What we are looking for:
0-5 years of experience in customer support, product operations or related roles (preferably in technology or digital services)
Has a passion for improving user experience and influencing product decisions
Excellent written and verbal communication skills
Proactive and self-motivated learner, team player with strong interpersonal skills
Strong analytical skills with ability to identify patterns and extract meaningful insights
Proven ability to translate customer feedback into actionable product recommendations
As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.
This is a 1 year contract position. All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.
About Monetary Authority of Singapore:
MAS is the central bank of Singapore. Our mission is to promote sustained non-inflationary economic growth, and a sound and progressive financial centre.

Skills Required