Job Description

WHO WE ARE:
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
Why join
Opportunity to join a group of vibrant staff on the ideation, implementation, transformation of core processes and integration of digital technology across various areas of the business to enhance the employee workforce experience and redesign processes. Be an enabler for the business to embrace innovation and digital culture.
How it works
Develop & drive the transformation of the RM Marketing and Servicing Journey. Key to this role is being able to understand business processes, identify improvement areas and work with external vendors, or teams of functional specialists comprising of existing product owners, engineers, operations, and designers across geographies to ensure the seamless delivery of an end-to-end solution that fits the needs of our business.
What you do
- Complement the existing Product Owners in the ideation, design, development, and launch of digital solutions to enhance employee/customer experience
- Develop transformation strategy in various areas and work with cross-functional teams to manage the corresponding workstreams / projects
- Re-engineer policies and processes before digitalisation and automation
- Act as the voice of the customer, integrate usability studies, research, and market analysis into product requirements to enhance user satisfaction
- Develop and implement change management strategies and build strong relationships with users to facilitate smooth transitions during rollouts, ensuring adoption of new processes and tools
- Advance the innovation and digital culture, manage the transformation actively and provide the right solutions without over-engineering
Who you are

• More than 5 years of experience in building software products and business process re-engineering
• A demonstrated and focus desire to build amazing products and services
• Confident communicator with the interpersonal skills to build relationships and influence change internally
• Adaptable and resilient in unpredictable and ambiguous situations
• An analytical mindset and meticulous with an eye for detail
• Working knowledge of Agile development frameworks
• Experience with designing or implementing organisational-level AI strategies will be an advantage

What we offer:
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Skills Required