Job Description

Global Operations



Product Policy Manager - Harassment and Bullying, Trust & Safety



Location

:



Singapore



Employment Type

:



Regular



Job Code

:



A241414A



Responsibilities



About the team

This department focuses on High Risk and Regulated Activities, Harassment and Bullying and Shocking and Graphic content policy portfolio. The team focuses on creating policy interventions to improve accuracy of enforcement at scale, including lecture style callibrations, policy guidances and case examples. The department will also assess user feedback surveys as well as appeal success rates and user reports to strengthen our enforcement.



About the role

As a Product Policy Manager on TikTok's Trust & Safety team, you will play a pivotal role in developing and driving enforcement strategies that protect some of the platform's most vulnerable users. You will focus on identifying, preventing, and addressing high-risk behaviors and harmful content, ensuring swift and effective enforcement aligned with TikTok's commitment to a safe and trusted community. You will apply deep knowledge of model policy frameworks and enforcement workflows to inform scalable and consistent enforcement approaches. Leveraging automation and data-driven insights, you will help strengthen detection, escalation, and resolution processes across video content on a global scale. Success in this role requires strategic thinking, strong expertise in online safety enforcement, and the ability to navigate complex, evolving challenges in a fast-paced environment.



Responsibilities

Monitor and track enforcement performance against key metrics to ensure effectiveness and identify areas for improvement. Analyze data and translate insights into clear, actionable enforcement strategies for cross-functional teams. Identify, prioritize, and implement strategies to reduce the presence of potentially harmful content on the platform. Develop enforcement signals and refine moderation strategies to improve accuracy and efficiency. Design and advance proactive and reactive enforcement methodologies that extend beyond human moderation, collaborating with product teams to enhance automated model enforcement. Review graphic, sensitive, and potentially offensive video content to ensure policy compliance. Evaluate and improve training materials, while advocating for necessary tooling and technology enhancements to support enforcement efforts. Collaborate with policy, product, engineering, research, operations, legal, and public relations teams to innovate and evolve safety strategies, leveraging the latest industry developments and best practices.

Qualifications



Minimum Qualifications

Bachelor's or Master's degree in public policy, political science, law, economics, behavioral sciences, or a related field. 3 years experience in Trust and Safety, with demonstrated exposure to policy enforcement, and policy development. Strong understanding of automation, model policy frameworks, and enforcement metrics. Proficiency in data analysis to inform and optimize enforcement strategies. Proven ability to exercise sound judgment and balance complex trade-offs in developing principled enforcement strategies. Strong written and interpersonal communication skills, with experience collaborating effectively across diverse teams across multiple time zones and cultures.

Preferred Qualifications

Experience contributing to newly formed teams within established organizations. Proven track record in launching innovative strategies and leading 0-1 initiatives. Strong ability to build and maintain relationships with cross-functional partners across multiple geographies. Strong business judgment, with a proven ability to influence stakeholders and communicate effectively through both spoken and written communication.

Job Information



About TikTok



TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.



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Why Join Us



Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.



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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.



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Diversity & Inclusion



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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.



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Trust & Safety



TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.



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We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.