Job Description

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
Our Trust & Safety team\'s commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

As a Product Policy Manager for Spam in our Trust & Safety team, you will collaborate with product managers, data scientists, user researchers, operations, legal, and various stakeholders to craft policies for product features and deliver major safety product changes, with a specific focus on spam issues. Your primary responsibility will be to identify and address spam risks, develop policy solutions, and ensure a safe and trustworthy user experience. The ideal candidate will have experience in content policy development, particularly in dealing with spam-related challenges.

Responsibilities:
What will I be doing?

• Identify and analyze spam risks and develop policy solutions to effectively mitigate those risks.
• Collaborate with cross-functional teams, including Product Policy, Global Public Policy, Product, Operations, Risk Control, Legal, and Public Relations, to build consensus on global feature policies and processes for combating spam.
• Streamline cross-functional workflows to optimize policy implementation and enforcement for spam prevention.
• Provide prompt and professional input from a user safety perspective to support the successful launch of new product features and updates, with a specific focus on spam detection and prevention.
• Continuously monitor and identify emerging spam tactics and trends, and adapt policy solutions accordingly.

Qualifications

Qualifications:
What should I bring with me?

• 3-5 years of experience in policy development, specifically in the area of technology, internet, social media, or content.
• Proven experience in content policy development, with a focus on dealing with spam issues.
• Bachelor\'s degree in public policy, politics, law, economics, communications, behavioral sciences, data science, computer science.
• Excellent oral and written communication skills with the ability to translate complex challenges into simple and clear language and effectively persuade stakeholders at multiple levels.
• Strong analytical reasoning, execution, and project management skills.
• Experience working with international partners across different time zones and cultures.

We are seeking a highly motivated individual who can drive policy initiatives, collaborate with cross-functional teams, and contribute to maintaining a spam-free and trustworthy user experience across our platform at the account level.

Note: This job description is a general guideline for the responsibilities and qualifications of the role and is subject to change based on the company\'s needs.

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee\'s journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.