Job Description

What the role is:This position will be under the Institute of Learning Technology (ILT).What you will be working on:

• Responsible in scaling our products and offerings to public agencies and officers \xe2\x80\xa2 Manage incidents that stakeholders face with the digital learning platforms by tracking, identifying, and resolving issues independently or cross-functionally \xe2\x80\xa2 Develop and facilitate training workshops for stakeholders to adopt CSC\'s digital learning products \xe2\x80\xa2 Participate in user application tests (UATs) to ensure optimal user experience for product release updates and defect resolutions \xe2\x80\xa2 Monitor and analyse tenants\' usage of the digital learning platform to recommend content curation and updates \xe2\x80\xa2 Support change management and engagement efforts \xe2\x80\xa2 Support any other administrative and operational duties such as contract administration, billing, processing of invoices

What we are looking for:

• At least 2 years of experience in developing and implementing digital learning solutions in a customer-facing setting \xe2\x80\xa2 Strong interest and aptitude in digital learning platforms, approaches to digital learning at the workplace, user experience design and other forms of technology-enhanced learning \xe2\x80\xa2 Experienced in doing change management for projects and comfortable with facilitating engagement sessions \xe2\x80\xa2 Basic understanding of data analytics, digital measurement and optimisation would be helpful \xe2\x80\xa2 Positive attitude, proactive and customer focused with excellent communication and interpersonal skills \xe2\x80\xa2 Enjoys working in a fast-paced environment, able to manage multiple tasks under deadlines and pressure \xe2\x80\xa2 Able to anticipate potential problems and know when to escalate issues for timely resolution Please note that this position will be on a 3-year contract.

About Civil Service College:The Civil Service College (CSC) is a statutory board under the Public Service Division, Prime Minister\'s Office. We are the central learning institution for the Singapore Public Service and we partner government ministries and agencies to develop people for a first-class public service. CSC brings together public officers from diverse backgrounds and provides them with opportunities for learning and skills upgrading. Our service-wide networks enable public officers to build capabilities, develop shared ethos and gain deeper perspectives, creating a collaborative environment for dialogue and knowledge sharing. Through our programmes and services, CSC aims to strengthen strategic capacity in governance, leadership, public administration and management for the Singapore Public Service.

Civil Service College