Job Description

We are looking for a passionate and driven

Product Specialist

to join our

Terabite F&B Platform

team. This role is ideal for a tech-savvy graduate who enjoys working with people, understands digital platforms, and is excited to make a tangible impact in the fast-growing F&B technology landscape.

You will act as the product expert, guiding customers in implementing, configuring, and optimizing the Terabite platform to meet their operational needs. This is a customer-facing role that blends technical understanding, problem-solving, and excellent communication skills.

Responsibilities

Serve as the subject-matter expert on the

Terabite F&B Platform

and its full suite of features. Work closely with customers to

understand business requirements

and configure the platform to suit each site's operations. Conduct

customer onboarding, training sessions

, and provide clear documentation and guidance for end users. Deliver

timely support and troubleshooting

, ensuring a high level of customer satisfaction. Collaborate with internal

development and product teams

to communicate customer feedback and drive platform enhancements. Build strong, positive relationships with customers, demonstrating empathy, patience, and professionalism. Uphold service excellence standards while ensuring continuous improvement in user experience.

Requirements

Fresh graduates/ students currently studying for Diploma in Business, Information Systems, Engineering, Computer Science, or a related discipline. Excellent

verbal and written communication skills

in English.

High emotional intelligence (EQ)

with the ability to engage diverse customer profiles. Strong analytical, problem-solving, and organizational skills. Proactive, customer-oriented mindset with a passion for technology and digital transformation. Experience or familiarity with

F&B operations

or

SaaS platforms

is an advantage. Able to commit to the full traineeship year period preferred

Why Join Us

Be part of a dynamic and innovative team driving digital transformation in the F&B sector. Gain hands-on experience in customer engagement, product configuration, and solution delivery. Structured training for progressive learning and adaptation Opportunities for growth into product management, customer success, or technical specialist tracks. Opportunity to secure a full-time placement after completion
Job Type: Contract
Contract length: 12 months

Pay: $1,800.00 - $2,400.00 per month

Work Location: In person