Job Description

Product Specialists

Job description

• Responsible in scaling our products and offerings to public agencies and officers

• Manage incidents that stakeholders face with the digital learning platforms by tracking, identifying, and resolving issues independently or cross-functionally

• Develop and facilitate training workshops for stakeholders to adopt CSC\xe2\x80\x99s digital learning products

• Participate in user application tests (UATs) to ensure optimal user experience for product release updates and defect resolutions

• Monitor and analyse tenants\xe2\x80\x99 usage of the digital learning platform to recommend content curation and updates

• Support change management and engagement efforts

• Support any other administrative and operational duties such as contract administration, billing, processing of invoices

Job requirement

• At least 2 years of experience in developing and implementing digital learning solutions in a customer-facing setting

• Strong interest and aptitude in digital learning platforms, approaches to digital learning at the workplace, user experience design and other forms of technology-enhanced learning

• Experienced in doing change management for projects and comfortable with facilitating engagement sessions

• Basic understanding of data analytics, digital measurement and optimisation would be helpful

• Positive attitude, proactive and customer focused with excellent communication and interpersonal skills

• Enjoys working in a fast-paced environment, able to manage multiple tasks under deadlines and pressure

• Able to anticipate potential problems and know when to escalate issues for timely resolution

Contract Period: 3 years

Location: Buona Vista

Salary: TBA

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