Job Description

Career Area:

Marketing / Sales / Product Support

:

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you\'re joining a global team who cares not just about the work we do \xe2\x80\x93 but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don\'t just talk about progress and innovation here \xe2\x80\x93 we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Your Work Shapes the World Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe. When you join Caterpillar, you are joining a team of makers, innovators and doers. We are the people who roll up our sleeves and do the work to build a better world. We don\xe2\x80\x99t just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in \xe2\x80\x93 the roads, hospitals, homes and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer\xe2\x80\x99s needs. Join us.

Asia Pacific Distribution currently has an opportunity for an experienced Product Support & Operations Representative (PSOR) to join the Caterpillar team. About the Position: The key role of the Product Support Operations Representative allows you to learn and assist others while building industry knowledge. This is a parts and service operations-focused field-based assignment working directly with our dealers, specifically Trakindo, in achieving service support and distribution capabilities that positively contributes to the sale of new and used Caterpillar products. The primary responsibilities for this position will be to (but not limited to):

• Liaison among dealers, customers and other Caterpillar personnel.
• Being familiar with the company\xe2\x80\x99s processes, systems and methodologies. Incumbent is accountable for identification, analysis and resolution of service needs and problems in assigned discipline/district.
• Perform complex analysis work, identifies and resolves problems that are more strategic in nature. Challenges include meeting expectations in delivering results, considering alternative courses of actions, making timely decisions and communicate effectively.
• Assist dealers in business planning including counselling dealers on and recommending changes to facilities, tooling, systems to improve efficiency and effectiveness.
• Counsel dealers in developing increased human performance capability (i.e. assess, identify and implement performance gap solutions).
• Conduct detailed analyses of dealer Parts and Service operations via excellence programs with special emphasis on streamlining processes and improving dealer capability, capacity and profitability.
• Assist with process evaluation and dealer participation in Caterpillar improvement programs.
• Apply decisions to support dealer effectiveness, safety, overall segment growth, process improvement, warranty policy.
• Support rollout of new products and services (e.g., products, parts, customer service agreements, other service solutions)
• Stay abreast of industry and technology changes and relate those changes to Caterpillar, dealer and customer needs.

Desired Skills and Experience:

• A bachelor\xe2\x80\x99s degree in engineering or related fields is preferred.
• Communication, collaboration and interpersonal skills.
• Strategic thinking, change management and project management skills.
• Critical thinking and analytical skills to interpret and understand data to drive actions.
• Ability to work independently and influence others in a variety of work environments to build trust.
• Previous work experience field assignments, product support related roles, or dealer/customer facing positions will be beneficial.
• Must be willing to travel up to 50%, within Indonesia.

Additional Details:

• Position is open to international assignment and will be based in Jakarta.
• Relocation support will be provided.

How We Support You (Employee Benefits): Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance. (prorated based upon hire date). The Power of Everyone At Caterpillar, we believe each person is unique and valued, and are committed to ensuring that our workplace is diverse and representative of the many customers we serve around the globe. Different perspectives help us achieve our best work and come together to form a high-performing Caterpillar team that makes positive changes in the communities where we live and work. Learn about Caterpillar at www.caterpillar.com
Final Details: Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application \xe2\x80\x93 please use the candidate log-in on our career website as it will reflect any updates to your status. If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you! Relocation is available for this position.Visa sponsorship available for eligible applicants. Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Join our Talent Community .