Job Description

The APAC Wolters Kluwer Tax and Accounting Division is a leading business knowledge solutions provider and software solutions vendor in:

Tax

Accounting and Financial Planning

Bankruptcy and Insolvency

Corporate and Business Law

Trade Practices and Consumer Law

Conveyancing and Property

Court Practice

HR, Employment and Safety

Practice Management Software

Customers depend on Wolters Kluwer information, software and services to successfully move through the complex layers of data and regulation that define modern business and government.

Wolters Kluwer\xe2\x80\x99s strategy is to empower professionals with the essential information and support they need to make and follow through on decisions with confidence.

For further information please visit the website:

Wolters Kluwer Values are:

Win as a Team, Make it Better, Focus on Customer Success, Aim High & Deliver

ABOUT THE ROLE

This role is responsible for the support of the CCH Learning programme with particular focus on supporting customers and all aspects of the delivery of the webinar and in-person training programmes. This may include, but is not limited to, invoicing and reconciliation of CCH Learning transactions, creating and maintaining products in the online store, handling the logistics and the running of live events, fielding customer enquiries, liaison with presenters, facilitating live webinars and liaising with product managers, sales & finance teams to provide customers with a seamless support experience within the CCH Learning environment.

The role requires a can-do attitude and professionalism in dealing with both internal and external stakeholders.

This is a Permanent position, based in Shenton Way, Singapore on Flexibile Working/Hybrid Working model, working in office 2 days per week.

Event Administration & Organisation

Create webinar and event products as required in:

Online Store

Webinar Software

Account maintenance of products, customers, and vouchers in the online store

Maintain up to date schedule of seminars/webinars

Maintain revenue and expense report

Set up webinars and related support materials in webinar software

Event Sales and Customer Support

Monitor sales process

Support customers during transactions through phone and email enquiries

Ensure accurate invoicing of transactions

Monitor and chase product payments

Webinar and Events Support & Facilitation

Coordinate and manage event logistics

Liaison and negotiation with hotel/clients/vendors/media partners

Confirmation emails to presenters and customers

Obtain course materials from presenters

Prepare and deliver course materials for all webinars and events

Liaise with webinar presenters and conduct AV check/orientation if required

Check and chase up registrations for events

Create feedback survey and e-certs for webinars and events

Create CPD quiz for later use in recordings for webinars

Moderate and record CCH Learning Webinars as and when required

Webinar and Event Follow-up

Share feedback scores to speakers and the events team

Obtain invoices from speakers/vendors and submit to finance team

Provide feedback information to CCH Learning management

Create new On Demand product from live webinars

Key measures

• Revenue and Profitability

• Customer Satisfaction (NPS)

• Cost in line with budget or reduce as required to achieve EBITA

ABOUT YOU

The role requires a person to willingly accept responsibility, work independently as well as a team, and function well in a fast-paced environment.

3-4 years customer facing experience an advantage

A personable and people person as this is a client facing role

Process driven and detail orientated

Manage and ensure the smooth running of live events and webinars

Excellent customer service and support skills

Meticulous, focussed and possess a strong work ethic

Technical proficiency and problem-solving skills

Very strong organisational, administration and time management skills

Proactive mindset

Ability to thrive and remain calm under pressure

Excellent written and verbal communication skills

Technical Capabilities

Medium/High competency in Microsoft Office suite including Excel

Experience with cloud computing and web-based software

Ability to communicate technical matters to non-technical people

Experience with webinar software an advantage (i.e. GoToWebinar, ZOOM, MS Teams)

Experience of Learning Management Systems (LMS) an advantage

Experience of HTML an advantage

Competencies

Responsive and proactive self- starter with a "can do" attitude who is willing to turn their hand to whatever the situation requires

Implement process improvement with enthusiasm and tenacity

Demonstrate an open, confident and positive communication style when dealing with people at all levels in the organisation

Good team player

Remain calm and flexible under pressure and adjust to changing priorities

Have a sense of urgency and ability to work to deadlines

Build strong relationships

Wolters Kluwer