Job Description

Responsibilities:

• Application Development & Support - Application Maintenance & Support is responsible for the development, modification, maintenance, and support of all applications for the firm, including both internal and external products.

• The Application Maintenance & Support focus specializes in maintaining application systems that are beyond the development stage and are running in the daily operations of the firm.

• Those who participate in the development of the system may remain after completion to help maintain and update the system.

• Support Engineer part of Service Recovery team providing first class services for cross-functional RM suite of applications for Digital banking platform (e.g. Customer on boarding, STP Account Opening etc.).

• The specialized Applications Support IT Production Support Engineer is responsible to deliver a 1st class Production Support service to Channel\xe2\x80\x99s stakeholders.

• Responsible for availability, incident, problem and capacity management for the applications in scope.

• Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department.

• Drive technical remediation in line with agreed non-functional requirements , Evidence continual service improvement of processes and tasks (via automation).

• Ensures essential process / procedures are followed and contribute to defining

standards.

• Coach and be receptive to coaching to uplift the team\xe2\x80\x99s and your individual knowledge, communicate complex technical issues to business users in a language they understand.
  

Requirements: Degree holder in Computer Engineering. Experienced in Microsoft Dynamics CRM, MS SQL Server, Unix, Oracle with Production Support and Administration experience primarily in L2 Support role. Minimum 3 years of work experience in Application Development and Support role.

Interested candidates please email your latest resume to amit.kotian@tangspac.com EA License: 07C3635 | EA Registration ID is R1877874