Job Description

Responsibilities

• Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information.
• Provide day-to-day support for Telecom Business Support Systems (BSS) applications, monitor system performance, monitor system performance, troubleshooting, coordinate with technical teams for timely resolution
• primary point of contact for clients regarding production support issues, manage client expectations effectively
• Document and track production issues, providing detailed reports and ensuring proper escalation when necessary
• Gather and analyze business requirements, translating them into technical specifications for development teams.
• Work closely with stakeholders to understand business processes and identify areas for improvement.

• Degree / Diploma in Computer Engineering or related
• 3+ years of experience in a production support or business analyst role within the telecommunications industry.
• In-depth knowledge of telecommunications BSS, including CRM, billing, order management, and revenue management systems.
• Proven experience with incident management, change management, and root cause analysis in a production environment.
• Proficiency in SQL and database management specific to BSS applications.
• Familiarity with BSS monitoring tools and incident management systems.
• Knowledge of ITIL processes and practices is highly desirable.

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