Job Description

• Support BPM Platform

• Ensure system availability 24x7. Perform System Recovery & restoration of application service in the event of system incapacity or outages.

• Monitor System health check & work towards continuous improvement to prevent system issues by early problem detection.

• Manage end to end Incident Management including investigation, recovery of service, and post recovery verification.

• Manage customer queries and reported incidents to closure. Ensure the incidents are closed within the agreed SLA with business.

• Work with different stakeholders including business, infrastructure and application support teams to resolve the issues.

• Work with infra support including Middle Ware, DBA and SAs on system maintenance & infra related issues troubleshooting.

• Other application BAU related tasks & projects, e.g. audit queries, SOM documentations update, system upgrade for EOS/EOL components, etc

• Support system maintenance or deployment during weekends or non-business hours

• Work in shift operational support for all production practices during weekends and holidays with rotation

• Has a degree in Computer Science or equivalent course

• At least 5 years’ working experience in application support related roles

• Experience in supporting BPM applications, Java.

• Proficient in MariaDB, Oracle DB, MYSQL, SQL query language

• At least 3 years working experience in Java, Unix env, shell scripting language, JBoss application server

• Being responsible, a team player, detail-oriented, with good analytical & communication skills.

• Added advantage to have experience in Banking & Payments background.

• Added advantage to have experience in TIBCO application development