Job Description

How you succeedHow you succeedAs an individual contributor, you will lead the development and implementation of the employee listening and engagement strategy for the Group, which includes measuring engagement and experience across employee lifecycle which will provide accurate and actionable insights to support strategic decision-making as well as uplift the overall employee experienceWhat you doA) Employee Listening Program\xc2\xb7 Develop and enhance the Employee Listening program that supports employee lifecycle and helps in measuring employee experience\xc2\xb7 Understand employee needs and key drivers across lifecycle to improve overall employee experience and experience measurement\xc2\xb7 Be at the forefront of employee experience measurement by using research and survey to listen to our employees\xc2\xb7 Responsible for the management of the Group\xe2\x80\x99s employee listening programs and employee engagement efforts across various business units and be able to synthesize the muti-touch points into an overall program\xc2\xb7 Develop and implement monthly employee metrics and insights reports using dashboards and engage in customized research to answer specific research questions\xc2\xb7 Keep abreast of the competitive environment (especially the key competitors) in omnichannel strategies and incorporate competitive intelligence and industry developments in the analysis, where applicable\xc2\xb7 Synthesize findings to drive high impact business decisions through designing and creating compelling story-telling charts and analyses.B) Employee Engagement Program\xc2\xb7 Conduct and integrate the annual employee engagement program into the overall employee listening and experience strategy for the Group.\xc2\xb7 Responsible for the end-to-end management of the employee engagement program, including analysis of the results\xc2\xb7 Implement and monitor overall Group-wide action plans arising from employee engagement surveys\xc2\xb7 Support the HR Business Partners and Divisions in action planningWho you work withGroup Human ResourcesPeople are our most important asset. So, you\xe2\x80\x99ll be joining a HR team that provides thought leadership and advice on people in the organisation. An industry leader in futureproofing and transforming our workforce, driving development and continuous learning, we develop talent to their fullest potential. Providing the best possible employee experience is the core of what we do as our people\xe2\x80\x99s success defines our success.QualificationsWho you are\xc2\xb7 At least 5 years of experience in research / survey design and implementation specializing in quantitative and qualitative research.\xc2\xb7 Experience in managing large scale experience tracking program and bring value added improvements to our program\xc2\xb7 Trained ground up as a researcher and is prepared to be hands on in management and running of the program\xc2\xb7 A high degree of professionalism, excellent problem-solving skills and has the ability to synthesize a huge amount of data to derive key insights\xc2\xb7 Ability to work effectively with people at all levels of the Bank and within the research team environment\xc2\xb7 Ability to communicate complex ideas effectively both verbally and in writing to drive high impact business decisions\xc2\xb7 A great presence and ability to connect dots across different domain areas\xc2\xb7 Candidates with these demonstrated abilities will set you apart\xc2\xb7 Have working experience in the capacity of experience manager across FMCG / Technology / Banking domain\xc2\xb7 Expert in the curation of surveys, running surveys and analysing survey feedback\xc2\xb7 Expert user of any of market leading survey platform\xc2\xb7 Knowledge in the following areas is an advantage\xc2\xb7 SPSS or other statistical tools\xc2\xb7 Knowledge of coding using any of the tools such as Python or R\xc2\xb7 Experience in using Qualtrics Employee Experience Platform is a plusWhat we offerCompetitive base salary. A holistic suite of flexible benefits to suit every lifestyle. Hybrid working for certain roles. Community initiatives. And industry-leading learning and development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers. We are an equal opportunities employer.Who we areSingapore\xe2\x80\x99s longest established bank, we\xe2\x80\x99ve been helping people and businesses get what they want from life since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.Today, we\xe2\x80\x99re on a journey of transformation. Embracing technology and creativity to become a future-ready learning organisation. But for all that change, the entire focus of our organisation remains to be Simply Spot On in everything we do.And so, whether you want to innovate needs-based financial services in a friendly supportive team; build lasting value in your community; help people grow their business, assets, and investments; take your learning as far as you can; or simply enjoy a vibrant, future-ready career, Your Opportunity Starts Here.

OCBC Bank