Job Description

DESCRIPTION
Are you passionate about driving best-in-class strategy and governance practices in SRM? Do you have the leadership skills to thrive as a trusted advisor, and influence across a complex, high-growth organization?
As Program Manager - Supplier Relationship Management (SRM) Excellence & Governance, Data Center Procurement Governance (DCPG), you will play a key role in leading our Supplier Relationship Management (SRM) program portfolio in supporting Data Center Sourcing and Procurement (DCSP).
This role involves working with a broad array of procurement practitioners and partner teams in a global, matrixed organization. The ability to make impact, drive outcomes amidst an ambiguous, complex landscape is critical to success. Due to the global nature of the role, flexibility in working across time zones is needed.
Your role includes:

• Refresh and lead our SRM program strategy and operational execution to support DCSP, DCPD and external suppliers, achieving the optimal mix of business value/ impact, governance and compliance needs
• Architect, lead and execute process improvements, controls, mechanisms, and policies to improve SRM program globally
• Serve as a subject matter expert, trusted advisor to SRM to DCSP and partner teams
• Drive culture of innovation, simplification and continuous improvement through best practice sharing, advocacy and hands-on leadership and execution of projects
• Lead and execute SRM technology solutions that simplify, standardize, enable operational excellence and risk monitoring and management mechanisms,
• Derive actionable insights and routinely present analysis and recommendations to stakeholders, partners and senior leadership

You may also be involved in other improvement and governance projects as necessary in any one of the other verticals in DCPG - Amazon Customer Excellence Systems (ACES), Data Analytics, Procurement Systems & Tools. You will be part of a leadership team that has influence and ability to shape the strategy and execution of team functions, be an active coach/ mentor to team members. You will be a strong advocate of the DCPG team in AWS to ensure the team is driving enterprise value and impact.
The ideal candidate for this role has a proven track record in delivering global programs in a central governance function of a large-scale procurement department with a process improvement, excellence focus. Working experience in SRM, supply chain, outsourcing, and/or vendor management experience and digital skills would be highly valued.
Key job responsibilities
1. Develop and maintain a comprehensive SRM governance framework aligned with organizational strategy and industry best practices
2. Design and implement policies, procedures, and standards for SRM processes across the organization
3. Establish and manage key performance indicators (KPIs) for measuring the effectiveness of SRM processes and supplier performance
4. Develop and implement risk monitoring and management strategies related to supplier relationships
5. Create, adapt and maintenance of a centralized repository for supplier information, contracts, and performance data
6. Collaborate with stakeholders across DC business units to ensure alignment and adoption of SRM governance practices
7. Provide subject matter expertise to DCSP teams on complex supplier relationship issues
8. In conjunction with Compliance and Risk, conduct regular audits of SRM processes and supplier engagements to ensure adherence to SOC controls and other AWS assurance programs
9. Drive continuous improvement initiatives to enhance the efficiency and effectiveness of SRM program
10. Develop and deliver SRM training content and resources for procurement and partner teams
11. Stay abreast of industry trends, regulatory changes, and emerging best practices in SRM governance
12. Prepare and present regular reports to senior management on the state of SRM governance and its impact on business performance
A day in the life
-This role has a global scope so there is no standard day - there is much variety
-You could be starting with a morning meeting speaking with US team members, a coffee with APAC and finish up with a call with EMEA
-You will work on multiple projects across multiple teams, stakeholders and customers
-Your biggest customers will be our Data Center Services Procurement teams and partner teams such as Construction and Project Managers. Stakeholders also include legal, finance, assurance, H&S and other Data Center Communities colleagues
-You will be seen as the domain expert in SRM and Supplier Management.
About the team
Data Center Procurement Governance (DCPG) is a global function that comprises of 5 main global programs:
Procurement Systems, Tools & Data Solutions: Responsible for defining and driving procurement's IT infrastructure and roadmap. They advise on all future uses of IT into our procurement specific processes. The team manages and owns the procurement platform for supplier onboarding and RFX. The team manages projects to drive process improvements and efficiencies through automation, data dashboarding and visualisation, and systems integration.
Amazon Customer Excellence System (ACES): ACES define a culture of continuous improvement across the procurement function. They continuously look to identify and remediate defects within the procurement life cycle. They focus on global standardization vs. localization, automation and project management. The team also have a PMO and change management function.
Procurement Risk & Compliance Program: Responsible for increasing compliance with and adherence to the functions' processes and policies, to mitigate business risks and to reduce process waste.
Supplier Risk Program: Manage and iterate on our third-party supplier risk program to enable the identification, qualification, mitigation and monitoring of risks across the AWS datacenter construction supply chain.
Supplier Relationship Management (SRM) Program: The program provides stakeholders and Procurement Managers a platform to measure, benchmark and develop supplier performance based on a global standard across all categories. At the same time the program ensures AWS meets their regulatory obligations under SOC2.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
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BASIC QUALIFICATIONS
- 6+ years of working cross functionally with tech and non-tech teams experience
- 6+ years of vendor management experience
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
- 5+ years of driving process improvements experience
- Experience using data and metrics to determine and drive improvements
- Experience in complex problem solving, and working in a tight schedule environment
- Experience working in a matrixed organization
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