Job Description

What the role is:
In this role, you will drive optimal programme experience and operations in CSC and assist in policy and process reviews in training operations. As a team member in the Programme Experience and Operations (PXO) department, you will work closely with vendors, users, and stakeholders to ensure seamless operations for current and future business needs. You will be able to develop in the following competencies: o Programme Management o Project Management o Stakeholder Management o Critical Thinking o Process Improvement
What you will be working on:

• Support smooth delivery of virtual, blended and classroom learning interventions as part of the efforts to evaluate the effectiveness of policies and processes. This involves performing end-to-end programme administration and logistics functions including managing registrations and queries, catering and logistical arrangements; procurement and billing matters. o Re-design and implement policy and process improvements for better programme experiences in CSC and continuous improvement. This involves a) User and stakeholder engagement with CSC's business units, corporate departments and key stakeholders to elicit users' needs b) Collection and analysis of operational data c) Assessing how processes can be streamlined and supported in CSC's internal operations platforms d) Development of operational workflows and procedures e.g. circulars and SoPs

What we are looking for:
[Programme Management] Able to run programmes according to implementation plans to meet stakeholders' requirements [Tech-Enabled Learning Delivery] Able to implement technology-enabled learning experiences with guidance from experienced colleagues [Stakeholder Management] Able to relate and work with people from various backgrounds and levels and seek relevant input from them to support work tasks [Service Tech Innovation and Application] Able to use technologies to automate and deliver day-to-day service operations and improve work efficiency
About Civil Service College:
The Civil Service College (CSC) is a statutory board under the Public Service Division, Prime Minister's Office. We are the central learning institution for the Singapore Public Service and we partner government ministries and agencies to develop people for a first-class public service. CSC brings together public officers from diverse backgrounds and provides them with opportunities for learning and skills upgrading. Our service-wide networks enable public officers to build capabilities, develop shared ethos and gain deeper perspectives, creating a collaborative environment for dialogue and knowledge sharing. Through our programmes and services, CSC aims to strengthen strategic capacity in governance, leadership, public administration and management for the Singapore Public Service.

Skills Required