Programme Support Assistant Ii Contract Ii $13 Per Hour
Job Description
Work Location: Outram Park Working Hours: Mondays to Fridays Office Hours Hourly Pay: $13 per hour 5 Months Contract Responsibilities: * Ensure quality and adherence to SOPs for case escalatio Work Location: Outram Park Working Hours: Mondays to Fridays Office Hours Hourly Pay: $13 per hour 5 Months Contract Responsibilities: Ensure quality and adherence to SOPs for case escalation and case management for programmes Update and enhance current SOP to enhance workflow, increase efficiency and improve customer satisfaction Assist in training and upskilling of Customer Care agents provisioned for programmes Measure and monitor customer satisfaction for escalated cases Coordination of regular meeting with stakeholders Assist to investigate and monitor status of key cases to ensure customer satisfaction. Engage with internal stakeholders on review of programme improvements for better customer experience Montitor inventory level and provide logistics support Requirements: Diploma and above Good command of English and Mandarin Good excel skills Customer care work experience Fresh graduate / with relevant work experience are welcome Interested candidates, kindly send in your resume to: [HIDDEN TEXT] We regret to inform that only shortlisted candidates will be notified.
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
-
Patient Care Assistant ($13 PER HOUR/ MON FRI/ 6 MONTHS CONTRACT) EC
Jurong East, Singapore
Job Detail
-
Job IdJD1165407
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:$22800 - 25200 per year
-
Employment StatusPermanent
-
Job LocationSingapore, Singapore
-
EducationNot mentioned