Job Description

Job Title: Personal Assistant and Customer Services Coordinator : We are seeking a highly organized and versatile individual to join our team as a Personal Assistant and Customer Services Coordinator. The ideal candidate should have strong attention to detail, excellent communication skills, and the ability to handle multiple responsibilities. Key responsibilities include managing clients accounts, resolving customer inquiries, assisting with administrative duties, and creating compelling content for social media. Customer Services:

• Serve as the primary point of contact for customer inquiries, providing prompt and friendly assistance via phone, email, and social media channels.
• Resolve customer complaints and ensure customer satisfaction by addressing their needs and concerns.
• Maintain a comprehensive understanding of our products/services to effectively address customer inquiries and provide appropriate solutions.
• Manage customer accounts, update customer information, and track customer interactions in our CRM system.
• Collaborate with other teams to improve the overall customer experience.

Administration:

• Assist with general administrative tasks, including data entry, filing, and document management.
• Schedule and coordinate meetings, appointments, and travel arrangements.
• Prepare reports, presentations, and other documents as required.
• Support the team with any ad hoc administrative duties as assigned.

Social Media Content Creation:

• Develop engaging and creative content for our social media platforms, including posts, articles, and graphics.
• Conduct research and stay updated on industry trends to create relevant and compelling content.
• Plan and schedule social media posts to ensure consistent and timely content delivery.
• Monitor and respond to comments and messages on social media platforms.
• Analyze social media metrics and adjust content strategies to maximize engagement and reach.

Schedule Management:

• Maintain and organize the executive\'s calendar, ensuring appointments, meetings, and events are scheduled efficiently.
• Coordinate and prioritize appointments, manage conflicting demands, and make necessary adjustments to the schedule.
• Remind the executive of upcoming commitments and provide relevant documentation and information.

Requirements:

• Minimally a diploma in relevant Business or related field
• Proven experience in client accounts management, customer services, administration, and social media content creation is preferred.
• Strong attention to detail and accuracy.
• Excellent communication skills, both written and verbal.
• Proficient in using Macbook, Canva and Google Suites.
• Demonstrated ability to multitask, prioritize, and meet deadlines.
• Proficiency in social media platforms (Instagram, TikTok) and tools.
• Creative mindset with the ability to think strategically and generate engaging content.
• Strong problem-solving skills and ability to handle customer complaints with professionalism and empathy.
• Strong organizational and time management skills.

Job Type: Full-time Salary: $1,800.00 - $2,000.00 per month Benefits:

• Cell phone reimbursement
• Professional development

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus
• Retention bonus

Education:

• Local Polytechnic Diploma (Required)

Experience:

• Corporate support: 1 year (Preferred)

Work Location: In person