Job Description

Key Responsibilities

Project Coordination & Management:

Manage the end-to-end lifecycle of multiple cybersecurity projects, including penetration tests, vulnerability assessments, compliance audits (e.g., ISO 27001, SOC 2), security awareness training, professional and managed security services. Work with Project Manager in developing and maintaining project plans, timelines, and deliverables using project management tools like Jira, Asana, or MS Project. Schedule project kick-off meetings, technical debriefs, and regular check-in calls between clients and our technical teams. Track project milestones and resource allocation, proactively identifying and mitigating potential risks or delays. Prepare and distribute project status reports to internal and external stakeholders.

Client Communication & Service:

Act as the primary, non-technical point of contact for clients throughout the project lifecycle. Onboard new clients, clearly explaining the project process, setting expectations, and gathering necessary information. Provide timely and proactive updates to clients regarding project status, upcoming activities, and deliverables. Professionally handle all client inquiries, requests, and escalations, ensuring a high level of satisfaction. Translate technical concepts and findings into clear, business-friendly language for client understanding. Gather client feedback to help our teams continuously improve service delivery.

Team & Administrative Support:

Facilitate seamless communication and collaboration between clients, sales teams, cybersecurity consultants, engineers and analysts. Assist in the quality assurance of final reports and deliverables before they are sent to the client. Maintain accurate and organized project documentation and client records in our CRM and internal systems.

Qualifications & Skills Required:

Minimal experience in a project coordination, account management, or client services role, preferably within an IT, software, or technology company. Exceptional organizational and time-management skills with the ability to manage multiple projects simultaneously. Outstanding written and verbal communication skills, with a proven ability to build strong client relationships. A strong customer-first mindset and a genuine desire to help clients achieve their goals. Proficiency with project management software (e.g., Jira, Asana, MS Project) and the Microsoft Office Suite. A strong interest in cybersecurity and the ability to quickly learn new technical concepts.

Preferred :

A Diploma or Bachelor's degree in Business, Information Technology, Computer Science, or a related field. Prior experience working directly in a cybersecurity or managed security services (MSSP) environment. Familiarity with common cybersecurity services (e.g., penetration testing, phishing simulations, risk assessments, solution deployments, SoC). * Professional certifications such as CompTIA Security+, CAPM (Certified Associate in Project Management), or similar.