Job Description

Company Description

Established in 1982, World Marketing Group Pte Ltd (WMG) is a licensed Postal Service Operator headquartered in Singapore, specializing in cross-border parcel and mail logistics across Asia. Our strategic network covers Singapore, China, Malaysia, Thailand, Hong Kong, and extends partnerships globally.

Role Description

Manage end to end key account management. Manage daily customer enquiries and complaints that come in via email and calls, and ensure timely resolution and to maintain good customer service. Expedite all critical orders with local subcontract vendors. Assist to manage clients and vendors administratively and operationally. Assist to manage and oversee projects operationally to ensure full compliance with the SOPs. Assist to update SOPs, billing instructions and payment instructions. Assist to work on RFQs from clients. Assist to prepare invoices. Manage the import/export declaration processes. Any other projects as and when assigned.

Qualifications

Minimum Diploma holders or above in any field Effectively bilingual in English and Mandarin to liaise with Mandarin speaking stakeholders Need to be IT Savvy (especially MS Office tools) Knowledge and experience in logistics with customer service and account management skillsets preferred. Commitment to meet tight datelines and reporting requirements Mature with excellent interpersonal skills, strong work ethic, independent, entrepreneurial, proactive, and accountable. A positive attitude is a must. * Able to start immediately or within short notice preferred.