Job Description

17 October 2024We are looking for a dynamic Project Management Officer who will be driving successful project execution and strategic alignment across teams to deliver impactful results.Mandatory Skill(s)

• Diploma or Bachelor\xe2\x80\x99s Degree in Computer, IT, Engineering or Business equivalent;
• Knowledge of SDLC and AI;
• Proficient in tools \xe2\x80\x93 Microsoft 365, Jira, Confluence, Figma;
• Experience of working with cross-functional teams, including IT and Compliance;
• Capable of analyzing situations to make informed decisions;
• Strong ability to convey ideas and updates clearly to team members and stakeholders;
• Good communication and Project Coordination skills.

Desirable Skill(s)

• Prior experience in Agile Project Management/Customer Service is a plus.

Responsibilities

• To support and drive Bank\xe2\x80\x99s Generative AI initiatives in improving Contact Centre operations, employee journey and overall customer experience;
• Ensure smooth delivery of Contact Centre system enhancements in Corporate Banking (such as CRM and fixes through comprehensive testing;
• Preparation of test cases based on user requirements, executing cases, and collaborate with developers to ensure all issues are resolved before release;
• Support off peak hours release after office hours and weekend and public holidays;
• Strong ownership of assigned projects and ensure tasks are completed to meet project timeline;
• After office hours and weekend/PH work are expected to support releases during off-peak hours.

If you are interested in this role, click on the \xe2\x80\x9cApply to this job\xe2\x80\x9d button below or you could also write in with your CV to Sanjana Meduri Venkata at quoting the job title.Recruitment Operations Associate

Sciente Consulting