Job Description

MNC/ BANKThe Opportunity

• Adecco is partnering with a leading bank to look for a Project Management Officer
• Preferably 2 to 3 years of project management and/ or demonstrated experience in AI field.
• Office Location: CBD

The Job

• To support and drive Bank\'s Generative AI initiatives in improving Contact Centre operations, employee journey and overall customer experience.
• Ensure smooth delivery of Contact Centre system enhancements in Corporate Banking (such as CRM and telephony) and fixes through comprehensive testing.
• Preparation of test cases based on user requirements, executing cases, and collaborate with developers to ensure all issues are resolved before release.
• Strong ownership of assigned projects and ensure tasks are completed to meet project timeline.
• After office hours and weekend/PH work are expected to support releases during off-peak hours.

The Talent

• Preferably 2 to 3 years of project management and/ or demonstrated experience in AI field.
• Diploma or Bachelor\'s Degree in Computer, IT, Engineering or Business equivalent.
• Good understanding in Software Development Lifecycle (SDLC) and AI.
• Proficient in productivity tools such as Microsoft 365, Jira, Confluence, Figma, etc
• Experience in Agile Project Management and Customer Service is preferred.

Next Step

• We could contact you in the soonest time if you directly send your resume to: kareen.chua@adecco.com
• Email Topic: Apply Project Management Officer, Gen AI
• We regret to inform that only shortlisted candidates will be contacted

Kareen Frances ChuaEA Licence Number: 91C2918
Personnel Registration Number: R1438917

Adecco