Job Description

Project Manager - Internal IT Applications

Summary

To oversee internal IT application operations, ensure governance compliance, manage digital service projects, and handle incident response effectively.

Experience level: Mid to Senior Level PM are welcome

Key Responsibilities

1. Application Operations

Manage user accounts and subscriptions for platforms such as CMP, CSP, SHIP, SHIP-HATS, TechBiz, POSTMAN, WOGAA, and Entrust. Handle onboarding/offboarding, access rights, and issue resolution for project tools and user groups. Oversee renewal and tracking of project tokens and API keys (e.g., GitLab, Nexus Repo, SonarQube, FOD). Monitor usage and cost of subscriptions on CSP, CMP, and SHIP-HATS. Administer SSL certificate lifecycles (CSR, KEY, CER, PEM, PFS, P7B) across domains. Maintain role-based access controls for cloud resources.

2. System Governance

Support regular security scans, IT audits, access reviews, risk assessments, and compliance monitoring. Drive resolution of security gaps and assist with reporting to stakeholders. Develop and maintain SOPs, workflows, and governance documentation. Ensure compliance with IM8, GovTech security policies, SLAs, and best practices.

3. Project & Incident Management

Coordinate IT projects such as upgrades, new features, and platform migrations. Liaise with vendors and internal teams to ensure timely delivery and quality standards. Track contracts, renewals, and service subscriptions. Identify and monitor project risks; support mitigation planning. Lead incident responses including analysis, tracking, resolution, and reporting. Ensure accurate logging, escalation, and SLA compliance for all incidents. Support additional administrative functions as assigned.

Requirements

Diploma/Degree in Info Systems, Computer Science, or related field. Only open to Singapore Citizens or PRs. At least 3 years' project management experience in

government environments

. Proven experience managing system operations and incidents in enterprise or public sector settings. Familiarity with AWS or Azure cloud platforms including access control, certificates, and subscriptions. Understanding of IM8, SSP, GCC/GCC+ compliance frameworks. Experience with SHIP-HATS, DevOps practices, and cloud-native toolchains. Strong stakeholder communication and documentation skills. * Certifications like PMP, AWS/Azure, Agile, ITIL, COMIT, CISSP, or ISO 27001 are advantageous.