Job Description

Position Overview
This position requires exposure and experience to manage Project Delivery & the relevant Support Activities, for the scope under Channels, Document Mgmt, and Forms & Workflow.
Role & Responsibilities
Project Delivery

• Manage project planning, strategy, objectives, policies, and funding
• Conduct detailed domain analysis to derive insights for effective work stream planning
• Anticipate operational issues and develop creative strategies to address them
• Communicate effectively with internal and external stakeholders in a team environment
• Build partnerships with stakeholders and manage their expectations

Service Operations

• Ensure efficient delivery and optimization of operational processes while maintaining quality
• Implement new processes as a subject matter expert in technology/business domains
• Lead recovery efforts for service health issues affecting performance
• Drive the Service Operations Team with strong leadership and management skills
• Develop proposals for funding initiatives and ensure compliance with policies

Requirements

• Degree in Computer Science, Computer Engineering or equivalent
• At least 6 to 8 years relevant working experience
• Successful track record in Project Management, User and Vendor Management and leading large-scale projects
• Successful track record in Service Operations Management
• Good oral and written communication skills as well as good presentation skills with ability to conduct presentations comfortably to large group and senior management
• Strong relationship building, interpersonal skills and leadership, able to work independently as well as in a team
• Experience in healthcare industry is an added advantage

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Skills Required