Job Description

Position Summary: The Manager, Project Delivery and Process Improvement directs the process review, reengineering, designing and/or redesigning of multiple, integrated work flows and processes to ensure that these are client focused, consistent, effective and efficient. Develop a cohesive sets of solutions in complex, unstructured environments. The Manager, Project Delivery and Process Improvement manages and leads the identification, assessment, and development of solutions to complex business process issues, where analysis of situations or data requires in-depth evaluation of variable factors. The Manager, Project Delivery and Process Improvement interacts with Senior Management and various stakeholders to gain understanding of the requirements, goals, and gain acceptance of an alternative approach as well as works with Business Leaders, Partner Teams, and Cross-functional Teams to identify process transformation opportunities ensuring clients and stakeholders are superbly and sustainably serviced. The Manager, Project Delivery and Process Improvement will have an oversight function on the projects that will be originating from Project Delivery and Process Improvement Team and should be able to mentor and manage junior to senior-level business analysts and project specialists. Essential Duties and Responsibilities:

• Process Transformation – Lead the identification and execution of opportunities for process transformation and improvements to meet the evolving client needs and business outcomes. Design / Re-design / Re-engineer processes to arrive at solutions to complex business and client issues through the application and use of proven technology, lean management and agile philosophy, tools, techniques, processes, robotics process automation, artificial intelligence, business process and analysis and design and visualization, problem solving and workshop facilitation.
• Process Transformation Strategy, Roadmap & Tracking – Collaborates with Business Leaders and functional heads in identifying areas of significant Client and Business Impact and improvement opportunities therein and provide strategic direction and thought leadership. Execute process transformation roadmaps, define KPIs and metrics and action tracking system.
• Change Management –Supports the change management efforts of the organization to ensure achievement of change objectives through relevant process changes.
• Lean, Agile, and Design Thinking Practice Development – Develop the team’s capabilities through various programs and innovative methodologies. Guide the Project Delivery and Process Improvement Team members in the practice of the discipline.
• Leadership – Drive process transformation by effectively influencing the affected business units and enabling teams towards the desired process change in order to ensure achievement of the desired outputs and outcomes.
• Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management

Qualifications:

• Bachelor’s degree in an analytical or business discipline (Industrial Engineering, BS Math, Economics, Information Systems or Information Management) from an accredited four year college or university and five to ten years related experience and/or training required; or equivalent combination of education and experience. Previous cruise line or travel industry experience preferred.
• Fluent in English (written/verbal) additional language(s) are an advantage
• Ability to manage a team of business analysts and project delivery specialists
• Willing to work in shifting hours (AM shift, Mid Shift)
• Position may require 10% travel to visit fleet as business needs require

Knowledge and Skills:

• Excellent understanding of continuous improvement concepts
• Ability to set-up, facilitate and lead service improvement/’WorkOut’ sessions with a range of business stakeholders
• A ‘completer-finisher’ taking accountability for ideas from inception to delivery, in an environment that requires robust metrics to confirm success
• Experience of designing or implementing a framework of innovation, projects and continuous improvement in a multijurisdictional organization
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of Partners, senior managers, and subject matter experts
• Strong analytical, project and product management skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements
• Experience of the whole project life cycle, able to operate in the initial conceptual design stage, in the depths of system testing, and at each stage in between
• Can lead and manage requirements discussions with business and oversee requirements documentation, ensuring that all required business needs and objectives are covered

KMC Work Location: ONE GRIFFINSTONE Location: Muntinlupa City, Metro Manila Date Posted: 2022-07-21 Hiring Organization: KMC Solutions | XTN-3046521 Career Category: Application And Software Development