Job Description

Position Overview
The programme manager leads / co-leads the execution of cross-functional projects from initiation to completion and optimise the collective impact of multiple projects. The Potential Candidate will:

• Set up programme governance to provide oversight, decision making and accountability for the programme
• Partner with business leaders to determine programme goals that support business objectives and strategies
• Operate as the key IT contact for business ensuring IT services and capabilities are delivered in the desired manner
• Manage interdependencies between projects within the programme to ensure they work cohesively towards common objectives
• Manage a team of professionals and service providers to ensure the intended programme goals are achieved
• Manage risks and issues impacting the delivery of outcomes
• Design, develop and implement operating procedures

This role will be based at One North.
Role & Responsibilities
Programme Management Framework

• Contribute to enhance programme/project framework capability within the organisation
• Adhere to programme/project framework, templates, tools and systems to deliver on cost, time, quality metrics
• Able to measure conformance of programme management framework and take corrective actions, as necessary

Stakeholder Engagement

• Identify and engage stakeholders, including sponsors, executives, project teams, and end-users
• Develop credibility with stakeholders through effective communication and keep stakeholders informed of the programme progress and key decisions

Develop Programme Plan

• Define programme scope, objectives, and expected outcomes
• Develop a program plan that outlines the approach, timeline, resource requirements, and key deliverables
• Set expectations for periodic and milestones reviews including status report, project risk identification and other dashboards

Monitor and Track Programme Execution

• Manage multiple projects within the programme
• Drive project to meet cost, timeline, manpower and quality targets
• Work with division and cross divisional management and project sponsors to gain agreement and manage expectations
• Work with subject matter experts to detail out the requirements and tasks to achieve an optimal outcome for the project
• Perform risk management, including assessment of risk treatment associates with deliverables and/or related systems/services in accordance with organisation risk management framework
• Guide and support team in resolving business escalations and reconcile deliverables with business objectives
• Drive programme discipline to document changes, issues and risks that affect implementation
• Implement process improvements to reduce development time and assist in the integration of complex business factors
• Report timely on programme/project's achievements, issues and progress

Workplan and Budgeting

• Manage the budgeting of key strategic projects e.g. liaising with business owner during workplan cycle to identify key projects alignment to strategic roadmap
• To have visibility on approved IT workplans and ensure workplan is carry out
• Work with PMO Team to track, measure and report to ensure accountability

Cluster and Institution Operations

• Administer, review and improve existing IT governance processes e.g. IT Crisis management plan
• Coordinate and perform timely review of department Standard Operating Procedures (SOPs), policies and IT Risks, and initiate updates / streamlining / improvements where necessary
• Act as key IT contact for business ensuring IT services and supports are delivered in the desired manner
• Provide after-hours KTLO Support for urgent issues

Requirements

• Bachelor's Degree in Computer Science, Information Technology or equivalent
• At least 8-10 years of relevant IT experience
• Strong programme and project management skills in medium to large-scale projects, with experience and a broad understanding of healthcare business processes
• Excellent skills to manage multiple stakeholders including users, senior management including the C-levels, IT teams, project teams, and vendors
• Strives to understand challenge, be proactive and anticipatory in thinking process
• Be driven and provide significant value to business unit

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Skills Required