Job Description

We are representing our client, a large IT solution provider, to look for an experienced Project Manager to manage CRM project implementation team. The role will be leading projects involving multiple We are representing our client, a large IT solution provider, to look for an experienced Project Manager to manage CRM project implementation team. The role will be leading projects involving multiple stakeholder teams across the business, IT, offshore partners and independent 3rd party providers. Responsibilities Lead end-to-end CRM project implementation and/or enhancements. Define project scope, goals and deliverables that support business goals in collaboration with business users and stakeholders. Lead activities that include requirements gathering, milestone planning, configuration and testing. Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards, maintain requirements traceability matrix. Translate business issues or user requirements into information systems and information management solutions. Work with the sales & marketing and product team to communicate capability road-maps and delivery strategies for business solutions and technology. Manage & drive continuous improvement of the CRM platform, identifying opportunities for upselling or cross-sell to existing customers. Manage external vendors, ensuring adherence to SLA and delivery schedule. Set and manage project expectations with team members and other stakeholders. Identify and manage project dependencies and critical paths. Plan, schedule and track project timelines and milestones, deliver the project on budget. Stay updated and evaluate the latest CRM technology platform into viable IT Digital implementation to increase productivity for the business. Requirements Bachelor's degree in IT or equivalent Has minimum 5 years of experience leading CRM applications in project management and business analysis capacity. Experience with CRM platforms in a system integrator environment, preferably in Microsoft Dynamics. Hands-on project management full project management cycle experience from inception to deployment. Experienced in overseeing software and hardware solutions, systems, or product design, development, and implementation. Experienced working on engagements with offshore delivery partners is preferred, delivered at least 2 projects in a similar set-up. Strong communication skills and articulation of messaging to the customer as well as internal stakeholders