Job Description

About the Job

Are you ready to make a transformative impact on higher education through technology? We are looking for individuals who want the opportunity to lead exciting initiatives, collaborate with diverse stakeholders and drive successful project outcomes. Your ability to navigate complexities, mitigate risks and deliver results will be instrumental in achieving project success and organisational goals.

At the same time, you will have the opportunity to contribute to the reliability and effectiveness of our operational systems. Your attention to detail and proactive approach will play a key role in enhancing user experience and optimising operational performance.

Who We Are

We are Singapore University of Social Sciences - a university with a rich heritage in inspiring lifelong education and transforming society through applied social sciences. As Singapore\'s first institute for lifelong learning, we champion inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

Join our dynamic IT department and become a catalyst for innovation and progress. As a member of our team, you will have the opportunity to shape the digital landscape of the university and empower students, faculty and staff with seamless technology experiences. Together, we will drive digital transformation in higher education and work toward our vision to become a leading university for social good.

What You Will be Doing

Project Management

• Accountable for the overall successful delivery of the program and/or project.
• Oversees the delivery of programs/projects to ensure that targets are met. This includes conducting user requirement analysis, participating in solution design, planning and executing testing, deploying solutions etc.
• Creates and/or reviews program/project artifacts and deliverables to ensure quality and SUSS guidelines and policies are met.
• Manages procurement, preparation and publishing tender specifications, evaluating and recommending potential solutions and/or vendors, contract management etc.
• Liaises closely with business users and builds a good rapport.
• Liaises closely with vendors to ensure successful delivery of products and/or services in accordance with the contract.
• Manages project team to ensure optimisation of manpower resources while maintaining healthy team morale.

Operational Assurance

• Accountable for the overall successful provision of ongoing application maintenance and support to ensure SLAs are met.
• Oversees and/or provides maintenance and support of applications, delivery of enhancements and bug fixes, managing service requests, troubleshooting of problems etc.
• Creates, updates and/or reviews systems artifacts and deliverables to ensure quality and SUSS guidelines and policies are met.
• Performs systems and data analysis including analysing existing system/program logic difficulties, and revising the logic and procedures as necessary.
• Handles audit queries, and ensures audit and security compliance are met.
• Liaises closely with business users and builds a good rapport.
• Work closely with business users in annual IT project planning and enhancement prioritisation.
• Liaise closely with vendors to ensure successful provision of support and maintenance in accordance to the contract.

Skills and Experiences for the Role

• Degree in Information Technology, Computer Science, Computer Engineering or equivalent.
• At least 8 years within the IT industry, inclusive of 3+ years in a technical role, and 3+ years\' experience in project management.
• Good grasp of IT technologies, methodologies, architectures, and best practices.
• Strong business process and analytical skills with the ability to assimilate information quickly, and communicate complex requirements and issues clearly and concisely. The ability to understand the business questions that users are trying to answer is essential.
• Strong oral, written and interpersonal communication skills with the ability to interact and communicate effectively with all levels of management, users and vendors.
• Must be a self-starter and able to work independently with minimum supervision.
• Must be a good team player, proactive in nature, fast learner, highly organised and positive attitude.
• Certification in PMP or CITPM will be an added advantage.
• Experience in the Higher Education industry is a bonus.

Times Higher Education