Job Description

Salt is hiring an 'Project Specialist' wherein you will be involved in content review and moderation while also proactively recognizing and assessing emerging risks. You will perform risk-related investigations to better support our communities through improved strategies and practices.
This a contractual position in Singapore.
Responsibilities
Interpret and enforce terms of service (Community Standards, Advertiser & Commerce Policies, Intellectual Property, Regulations (incl. content that may be graphic and objectionable)
Review, investigate and process reported escalations and respond to sensitive global partners inquiries
Proactively investigate, troubleshoot, and drive our most sensitive and complex escalations to resolution, and communicate to cross-functional partners involved throughout the whole process
Gather, analyse and utilize relevant data and escalation trends to develop improvements to the overall escalation process and provide recommendations for process, policy and product improvements
Be comfortable dealing with high pressure escalations, grey areas and collaborating with cross functional experts, when appropriate, to resolve issues swiftly
Coordinate with global cross-functional teams including Public Policy, Legal, Sales, Product, Global Operations and others to problem solve and develop solutions
Remain up to date on key workflow changes, operational guidelines, policy updates and enforcement standards
Utilize strategic tools, systems, and data to help the team analyse trends and deliver insights to define goals and improve processes
Address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material as needed
Minimum Qualifications
5 years of experience in an online operation, analyst, project management, consulting, online escalations environment or alike
Demonstrated Project management, analytical-thinking and problem-solving experience
Experience working with graphic and objectionable content
Experience driving high-priority cases through process of resolution
Experience managing projects and coordination with a variety of global cross-functional partners
Experience communicating with a variety of audiences
CEI No: R1223390 | Licence No: 07C3147
Salt is acting as an Employment Business in relation to this vacancy.

Skills Required