Job Description

JOB DESCRIPTION

Keppel Land is the property arm of Keppel Corporation, a multi-business company providing solutions for sustainable urbanization.

As a multi-faceted property company, Keppel Land provides innovative real estate solutions with its sterling portfolio of award-winning residential developments, investment-grade commercial properties and integrated townships.

Keppel Land is geographically diversified in Asia, with Singapore, China and Vietnam as its key markets, while it continues to scale up in other markets such as Indonesia and India. In Vietnam, Keppel Land is a pioneer and one of the largest foreign real estate investors with a quality portfolio mainly in Ho Chi Minh City, including Grade A offices, residential properties, retail malls, integrated townships and award-winning serviced apartments.

We are currently looking for suitably qualified candidate to fill up the following position of Property Manager - Residential

AIM OF THE JOB:

Ensuring the efficient and effective maintenance and management of properties owned and managed by the company, including Customer Focus Unit functions.

KEY AREAS OF RESPONSIBILITY:

Oversee the performance standards, specifications etc. for placing, renewing contracts, check and analyze tender quotations and ensure contractors comply with costs and quality standards

Oversee the operation of the Customer Focus Unit

Lead the customer focus unit to provide personalized customer service and follow up on customers\xe2\x80\x99 needs and feedback

Provide internal quality control checks on property before handling over and ensuring satisfactory defect rectification

Prepare and submit reports as required

Organize events or programmes to foster better relationship between developer and customers

Groom the CFU team to deliver the highest levels of Customer Service

Actively monitor the MA (Managing Agent) to ensure they deliver and exceed the expectations of our customers in terms of service and product quality in relation to common property matters.

Attend meetings, eg, BOC meetings.

Ensuring contractors and service providers carry out safety checks and conduct Risk assessments as appropriate

Other duties/responsibilities that may be assigned by the Head of Property Management from time to time.

JOB REQUIREMENTS

Bachelor of Science in Estate Management or equivalent

Min 8 years of relevant experience with 3 years\xe2\x80\x99 proven track record in a similar capacity

Knowledge of building maintenance and management, and be conversant with market practices and standards

Strong leadership, and interpersonal and communication skills

Knowledge of Property Law (Vietnam) and relevant regulations

Meticulous and high attention to detail

Strong English language, Public Relations and Customer Relations skills

Strong organizational skills

Can work independently

Strong budgeting experience with a focus on development start up budgets and operational budgets for residential developments

Good interpersonal and communication skills

BUSINESS UNIT

Keppel Land Limited

Keppel Corporation