Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Role Summary:

Under direction of the Assistant Facilities Manager, the Property Officer is responsible for assisting in the management of site residential properties in compliance with British government guidelines and relevant health and safety legislation. This role will provide advise to management on the leased property portfolio within allocated resources. This role will ensure that the site's operation complies with relevant building statutory requirements and build good working relationships with various people such as council members, residents and team members.



Under direction of the Assistant Facilities Manager, the Property Officer is responsible for assisting in the management of site residential properties in compliance with British government guidelines and relevant health and safety legislation. This role will provide advise to management on the leased property portfolio within allocated resources. This role will ensure that the site's operation complies with relevant building statutory requirements and build good working relationships with various people such as council members, residents and team members.

The Property Officer will be responsible for:

Assisting in the management of leased residential properties and building and maintaining internal and external stakeholder relationships



Provide advice, assistance and recommendations to Account Management team in relation to the local leased residential property market



Provide assistance to incoming and departing staff on residential property matters and act as liaison with real estate brokers



Prepare lease documentation and processes as required



Maintain electronic records on residential property matters, including up-to-date lists of service and maintenance suppliers



Ensure that staff residential properties offer suitable amenities and security for staff and their families that meet established HSE regulations and client standards



Support activities to manage the residential estate budget including providing relevant reports for budget forecasting and monitoring



Ensure relevant contracts are in place for planned maintenance and delivery of services



Oversee general upkeep and emergency/crisis management plans; communicate with Site Management team as necessary identifying any problems or issues



Deliver high standards of customer service and being responsive to staff needs and requests



Assist with other duties such as logistical support for official visits including coordination of resources as required



Support Financial Management requirements in a timely and accurate manner;



Adhoc responsibilities assigned by Post/Assistant Facilities Manager

Core Competencies:

Critical competencies for success include:

Expertise in property management and demonstrated capacity to work in a complex environment along with the management of remote sites



Expertise in Facilities Management, local occupational health and safety requirements, vendor management for specialized services



Planning and organisation skills with ability to prioritize work and meet tight deadlines



Ability to manage multiple and complex operational matters on a daily basis



Analytical and demonstrate the capacity to deal with ambiguity



Effectively provide long term solutions to complex problems by employing quantitative and holistic approaches



Strong presentation, verbal and written communication skills (English & local language), and are an active listener



Proactive & professional approach to customer service and stakeholder engagement



Ability to interact with a wide range of client staff, including senior levels, as well as managing conflict and balance between client and firm requirements



Effectively able to deal with stressful situations and adapt to rapidly changing situations



Resourceful, professional and friendly



Self-motivated with ability to meet performance targets and follow through with improvement initiatives



Experience

You have bachelor's degree with a minimum of a 3 years' experience n residential property management or related role



Capable

You pay strong attention to detail and possess excellent problem-solving skills. You have good work ethic and a positive attitude with a "can do" mind-set and will follow through on issues. You are also a self-starter with the ability to prioritize and meet tight deadlines



Team player

You are team player who promotes open, constructive and collaborative relations with superiors, subordinates and peers, regularly contributes to team discussions and problem solving/ brainstorming sessions. You are also an effective listener and communicator



Initiative

You are initiative and self-motivated. You seek innovation and actively source for opportunities to achieve best results.



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.