Job Description

Qualifications and Responsibilities:

• Duties include providing support to Citi perimeter security infrastructure, which includes firewall, proxy and remote access systems;
• Investigation, documentation and resolution of outages to critical business systems that may be caused by firewall, proxy, or remote access systems;
• Escalation of issues to, and tracking of progress in conjunction with Client engineering teams, vendors, or other technical resource teams;
• Working incidents or projects beyond the scope of the level 2 team which may include scheduling multiple changes, software upgrades, or configuration activities to resolve.

Desired platforms/skills include:

• Strong troubleshooting and communication skills, tcpdump/pcap/wireshark experience, Checkpoint Secure Platform Pro & Gaia, Juniper SRX, Bluecoat Proxy, PaloAlto Networks firewalls, Juniper SSL VPN appliances, Juniper Netscreen firewalls, Cisco ASA with AnyConnect client, Network routing with BGP, Linux/Unix experience preferred.
• Also desired/emphasized is a strong analytical and quantitative capability with attention to detail ability to work in a demanding and environment, exhibiting a high degree of flexibility and ability to multi-task, seeking guidance where necessary; strong verbal and written skills are also desired.

Special Skills:

• Specialists are required to analyze customer requirements to ensure all standards, policies and guidelines are upheld from the information security perspective and support routine compliance activities.
• Eventually, specialists need to support technology improvements, such as new infrastructure install and hardware/software upgrades, and engineering support.

Relevant certifications preferred:

• Checkpoint, Palo Alto and Juniper firewall certifications.

Education Level Required:

• Bachelor\'s Degree preferred

Years of Related Experience:

• 2-5 years

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