Job Description

Position Summary

The Senior Consultant is primarily engaged on either customer facing or internal professional services engagements. Senior Consultants often lead the technical aspects and the development of project deliverables of internal projects to a large extent and can lead standard customer engagements of low to medium complexity. The Senior Consultant is responsible for continuing to develop the foundation skills of consulting and becoming proficient with one or more relevant technologies. The position requires an individual to utilise their skills in the consulting methodology, documentation standards and organization, time management, Quadient products and technologies, common enterprise applications, Customer Communication Management solution and Customer Experience Management solution skills on internal Consulting Solutions assignments or client engagements. The Senior Consultant must be able to individually solve problems proactively and seek help from more experienced team members or other available sources (i.e. knowledge base, manuals, etc.) when necessary. The position requires a team player that seeks to supplement their skills through the use of project experience, self-study manuals, and point of need training. Excellent written and verbal communication skills are also required.

Primary Duties / Responsibilities

The Senior Consultant works on internal and customer facing consulting projects of low-to-medium complexity with significant responsibilities for completion of entire project sections. Sr. Consultants also lead "standard" projects of low complexity.

• Emerges as a significant contributor and leader on project efforts, with the ability to assume responsibility/ownership for entire project components.

• Grows technical capacity beyond the core Quadient products and underlying technologies. Able to breakdown complex problems into manageable pieces and follow a structured process to resolve them.

• Holds teammates accountable for their commitments and helps coordinate team activities to ensure task completion.

• Assists sales, pre-sales and project management to define the services component(s) of our solution proposal.

• Stays up to date on the latest tools, methods, and measures both within Quadient and in the industry.

• Proactively, clearly, and openly shares information and ideas with others; asks for, listens to, and uses feedback and input.

• Talks openly with others, inside and outside of the company, about the things happening at Quadient.

• Prioritises and focuses on what is most important for their individual deliverables, with consideration for the impact on team deliverables.

• Thinks and acts in terms of “We,” rather than “Us vs. Them”

• Willing to travel

Qualifications (knowledge, skills, abilities)

• Independent problem-solving skills

• Ability, initiative and accountability to execute broad assignments requiring minimal direction

• Solid professional communication skills (verbal and written English languages)

• At least 5 of the following technical skills (significant knowledge and exposure):

o Any Quadient products or technologies o Any other Customer Communication Management and Customer Experience Management technologies o UNIX/LINUX operating system, including system management and basic scripting o Scripting languages and application development o Web Application Programming Interface (API) such as REST, JSON-RPC, SOAP, XML-RPC o Enterprise databases such as Microsoft SQL Server and MySQL o Virtualisation technologies such as VMware and Citrix o Container technology such as Docker and Kubernetes o DevOps tools such as OpenShift, Jenkins, Chef and Puppet o Any cloud solution such as Microsoft Azure, Amazon AWS and Google Cloud Platform o Data analytics tools o LAN, WAN/MAN and Internet networking technologies and products, such as switches, load balancer, network acceleration/optimization appliances and routers o Enterprise-class shared storage solution, such SAN, NAS and backup solutions

Requirements (Education, Certification, Training, and Experience)

• Bachelor of Science from an accredited university or equivalent experience

• At least 2 years of experience in consulting services

• Positive customer service attitude