Job Description

We are SKM ENGINEERING PTE. LTD. Looking for customer relationship Executive for our company.

Key Responsibilities

As a Customer Relationship Executive, your responsibilities include:

Project Planning and Execution:

You will be involved in planning, scheduling, and executing projects to meet client needs and company objectives efficiently.

Problem-Solving and Decision-Making:

Addressing customer concerns and making informed decisions to enhance client satisfaction and retention.

Collaboration with Cross-Functional Teams:

Working closely with various departments to ensure seamless service delivery and client support.

Leadership and Mentorship:

Providing guidance and mentorship to junior team members to foster a culture of continuous improvement and excellence.

Process Improvement and Innovation:

Identifying opportunities for process optimization and implementing innovative solutions to enhance customer experiences.

Technical or Customer-Facing Responsibilities:

Engaging with clients through various channels, resolving technical issues, and ensuring a positive customer journey

Required Skills and Qualifications

To excel in this role, you must possess the following skills and qualifications:

Technical Skills:

Proficiency in CRM software, Microsoft Office suite, data analysis tools, online communication platforms, and social media management.

Educational Requirements:

Bachelor's Degree Commerce

Experience Level:

Minimum of 3 years of experience in customer relationship management, sales, or a related field. *

Soft Skills:

Excellent communication skills, problem-solving abilities, adaptability, leadership qualities, and a customer-centric approach.