Job Description

The RISE mission is to accelerate internet for the Philippines—we do this by focusing on the overall customer experience, providing excellent internet services and creating a positive impact on our partners and industry.

After starting from very humble beginnings and a desire to help the industry and consumer, we have grown to service business and wholesale customers in Cebu and Manila. Our business customers come from every industry but have one thing in common: they require high quality service and great support, companies such as Aboitiz, Amaysim, Ericsson, Uber and many others. This year we founded GetaFIX.ph, an internet exchange that has brought new content to the Philippines and made an outsized impact on everyday connectivity.

If you get excited by improving things and are willing to be direct and apply your skills, you too can accelerate internet in the Philippines. By joining you will be part of a growing business that requires new leaders as we work together to in an environment that values proficiency, proactivity and directness.

You will be rewarded with a competitive salary and conditions including HMO for you and your family. Flex time is offered for some roles and your team mates will be there to help as you build your skills and responsibilities.

The QA/QC Manager is accountable for the overall quality management of field operations. This role is responsible for all quality-related matters, including the development and maintenance of policies, procedures, requirements, and the proper execution of activities.

Duties and responsibilities

• Review and update design criteria based on current industry standards.
• Provide necessary recommendations to management to optimize the design efficiency per value engineering standards.
• Prepare and implement the project inspection strategy spanning all the project phases
• Management of external and internal audits on sites
• Ensure the performance of activities in the field is aligned with the Company’s and the project’s established standards and specifications of quality.
• Provide consultancy regarding all questions, queries and conflicts in relation to standard practices and procedure
• Conduct investigations of customer complaints and non-conformance issues
• Provide recommendations in improving quality including improvements in installation, maintenance, and troubleshooting procedures, defect management, and other policies
• Review, devise, continuously improve, and enforce standards and procedures related to quality assurance and control
• Conduct in-house trainings or cascade meetings about standard and best practices in the field
• Document quality assurance activities including internal trainings, customer satisfaction appraisals, audit results
• Regular reporting to key stakeholders on quality performance
• Monitor and safekeep all records of quality reports, audit reviews and relevant documentation
• Communicate with clients on directives, requirements, clarifications that need to be disseminated to Operations and other stakeholders
• Manage the field operations firsthand when needed
• Develop the team and its members

Hiring process

We aim to give our applicants a good experience by being timely, efficient, and direct. We do apologise however as due to the overall volume of applications we only respond to candidates successful in securing a screening.

Privacy Statement
RISE is committed to protecting your personal information. Your information will be collected, used and may be shared by RISE with third party service providers to serve lawful purposes, for RISE recruitment process, including processing of data by third party when required. Your information shall be held only as long as necessary to achieve the purpose for which it is collected. The use and transfer of your information will be strictly in accordance with the applicable data privacy law and in line with our privacy policy available at RISE Privacy Policy. Further, by clicking Apply, you agree and acknowledge that you have read RISE’s privacy policy and fully understand your rights to access, correct or withdraw your information anytime.)