Job Description

Key Responsibilities

Quality System & ISO Compliance:

Ensure ongoing compliance with ISO 9001:2015, including the review and update of the Quality Manual, procedures, and work instructions. Assist QA Manager in internal quality audits; track and ensure timely closure of Corrective and Preventive Actions (CAPA). Prepare quarterly Management Review Reports summarizing KPIs, audit results, NCR trends, and improvement initiatives. Support and coordinate

external ISO and customer audits

, including data preparation and follow-up actions.

Quality Data Management & Reporting:

Collect, analyze, and report key quality metrics, including:
o First Pass Yield (FPY)


o Customer Complaint Rate


o NCR frequency and severity


o Internal audit findings by category


o On-time closure rate of CAPAs


Maintain and analyze statistical quality control data to identify trends, patterns, and opportunities for improvement. Use Excel or statistical tools to generate Pareto charts, control charts, and dashboards to drive data-backed decisions.

First Article Inspection & Product Conformance:

Prepare and submit First Article Inspection (FAI) reports and Certificates of Analysis (COA) to customers. Maintain documentation control for FAIs, Non-Conformance Reports (NCRs), calibration records, and compliance certificates (e.g., ROHS, REACH). Perform dimensional and functional inspections using measuring tools including CMM.

Non-Conformance & Customer Complaints:

Investigate and analyze non-conformance incidents using root cause analysis tools (e.g., 5 Whys, Fishbone Diagram). Lead preparation of 8D reports to resolve customer complaints, track effectiveness, and identify recurring issues. Monitor and report cost of poor quality (COPQ) on a monthly basis.

Continuous Improvement & Training:

Drive continuous improvement using data-driven insights and structured problem-solving (PDCA, DMAIC). Identify and deliver training programs for QC Analysts on inspection methods, data recording, and interpretation. Collaborate with cross-functional teams (Production, Maintenance, R&D) to resolve systemic quality issues.

Documentation & Record Control:

Ensure proper control and archiving of quality records, calibration logs, and compliance documents. Assist in the creation and revision of SOPs, inspection standards, and quality-related procedures.

Supplier Quality Support (Optional/As Needed):

Provide feedback and data-driven insights to suppliers regarding incoming material quality. Maintain supplier performance metrics (e.g., delivery quality score, rejection rate).

Key skills

Education & Experience:

Minimum Diploma in Engineering, Science, or any related field. At least 2-3 years of quality assurance experience in a manufacturing or mechanical/lubricant environment.

Technical Skills:

Proficient in Microsoft Office (Excel, Word, PowerPoint). Familiarity with ISO 9001:2015 QMS and ability to conduct internal audits. Ability to perform CMM inspections. Understanding of ROHS and REACH compliance standards.

Key Performance Indicators (KPIs):

Internal and external audit performance. NCR closure rate and timeliness. Customer complaint resolution and response time. Adherence to quality targets and compliance rates.
Timeliness and accuracy of reports and documentation.

Essential Criteria

Ability to work effectively both independently and as part of a team Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks Proactive attitude with a strong willingness to learn and adapt
Proficiency in English (reading, writing, and speaking) is required; ability to communicate in Mandarin is a plus for liaising with Mandarin-speaking stakeholders