Quality Assurance Officer (general Insurance)
Shenton Way, Singapore, Singapore
Job Description
Responsibilities:
- Deliver Quality Assurance objectives by conducting regular call reviews and highlight any potential risk to management.
- Review 15 of closed sales calls per day for General Insurance Team.
- Backup for Auto Insurance for Call Review purposes.
- Promptly report any calls detected with potential quality issues (e.g. misrepresentation, fraudulent) to Management.
- Prepare, track and send Quality Assurance related reports to management and team. (NMD, Service Quality Monthly, Penalty Points Table)
- Keep track on all the status of Quality Assurance Cases from beginning to end process and provide update to management on a timely manner.
- Weekly meeting with management to discuss on discrepancies and solutions for further improvements.
- 1 Year Contract (Renewable subjected to performance)
- Novena
- Up to $3,000 + PB
- Monday \xe2\x80\x93 Friday (9am \xe2\x80\x93 6.30pm)
- Certified with BCP/PGI
- Meticulous and responsible team player.
- Proficient in Microsoft Office.
- Able to multi-task.
- Fast Learner and willing to learn on multiple Insurance Products.
nicholas@successhrc.com.sg (Reg No: R1549023)
Please ensure that applications sent through email are no bigger than 1Mb.
We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.
Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, Shenton House,
#19-01 Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg
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Job Detail
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Job IdJD1286542
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$2600 - 3000 per month
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Employment StatusPermanent
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Job LocationShenton Way, Singapore, Singapore
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EducationNot mentioned