Drive improvement in Customer Scorecards, develop plans to improve customer satisfaction and relationships.
Proactively develop plans with Suppliers and Internal Teams to promote Quality, Operations, Process, and product improvements for customers.
Understand Business Team\'s functional and strategic plans / initiatives to drive quality communications to the customers.
Derive and own the voice of the customer regarding Product, Process, and Quality systems and drive improvement projects within the company / Supplier.
Lead investigation and resolution of product and non-product complaints in speedy manner and be accountable for customer quality report management.
Complete corrective action reports for customer complaints and provide update to customers.
Serve as primary point of contact for Quality-related issues from customers.
Lead Suppliers and Internal Teams to follow up Quality-related Process/ Product Change Notification to customers.
Requirements
B.S. in Chemical / Electronics & Electrical Engineering or related technical field.
Minimum 3 years of relevant experience.
Experience in a fab or related manufacturing environment is a plus.
Excellent communication and interpersonal skills
Competitive remuneration package will be offered to the shortlisted candidate.
Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit@caed.com.sg for priority processing.
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
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CAREER EDGE ASIA PTE LTD EA Licence Number: 13C6678 To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings. Email: recruit@caed.com.sg