Job Description

As an Customer Quality Engineer, you will play a key role in managing the NPI pipeline, bringing new products from Concept to Mass Production. Your responsibilities will include:

Customer Relationship Excellence:

Act as the trusted quality advisor for our customers, fostering strong, collaborative relationships to ensure the highest levels of customer satisfaction. Lead customer-facing quality meetings, facilitating transparent, productive discussions to enhance mutual understanding and align expectations.

Quality Assurance Leadership:

Champion the application and monitoring of rigorous quality standards, ensuring products meet both customer-specific requirements and our own internal excellence benchmarks. Conduct detailed quality audits and inspections to proactively identify areas for enhancement and guarantee compliance with regulatory standards. Perform Inter/Intra BKM activities for lesson leanrt Perform Customer Specification Requirement cross check/gating

Root Cause Analysis & Continuous Improvement:

Apply advanced problem-solving techniques to diagnose and resolve quality issues, leveraging a data-driven approach for sustainable corrective and preventive actions (CAPA). Spearhead continuous improvement initiatives, promoting a culture of innovation within the quality engineering team and across the broader organization.

Cross-Functional Collaboration:

Partner closely with Engineering, Operations, and Production teams to address quality concerns, align on best practices, and implement system-wide improvements. Lead or participate in cross-functional teams to address systemic issues, driving process optimization and efficiency gains.

Training & Development:

* Foster a culture of quality across the organization by providing training and mentorship to internal teams on customer quality expectations and best-in-class quality management practices