Job Description

The position consists of these main tasks (but is not exclusive to):

• Perform reconciliation towards quality claims from global customers
• Assist in following up on investigations initiated by Quality Engineer into shipping and logistics non conformances with the support of 3PL warehouse staff
• Acknowledge quality claims from customers through corrective action request (CAR/NCR): evaluate, verify and disseminate information to respective departments.
• Ensure prompt follow-up and replies on claims.
• Assist customers in on solving quality matters; discuss and feedback on any improvement where necessary
• Adhoc job duties as assigned.

Requirements:

• General knowledge of logistics and supply chain principles
• Documented education within the quality area an advantage
• Experienced MS Office user
• Speak and write fluently in English

• Believe and emphasize the term Safety First
• Analytical skills
• Ability to collaborate within and outside the department and division
• Effective communications in all interactions (internal and external).

• Proactive approach in daily work
• Customer-oriented; Understanding the customer\'s needs and the requirements

Why Epiroc?Industry Exposure: Gain hands-on experience in the mining, infrastructure, and natural resources sectors.
Learning Opportunities: Learn about quality control, Six Sigma, lean manufacturing, and quality management systems.
Professional Development: Enhance your skills through training programs and expand your professional network.
Impactful Work: Contribute to product reliability and customer satisfaction through meaningful projects.
Company Reputation: Boost your resume with experience from a well-regarded global leader.
Collaborative Environment: Work with experienced professionals in a supportive, team-oriented setting.
Global Perspective: Experience diverse work cultures and international standards.
Commitment to Sustainability: Engage in initiatives that promote environmental responsibility.
Innovation and Technology: Work with cutting-edge tools and systems.Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at .

Epiroc