Job Description

• As a Quality Officer, you will:

• Support the Quality Specialists and Quality Manager in maintaining GMP and GDP standards across operations.
• Help manage the Quality Management System (QMS), including change controls, non-conformances, CAPAs, and risk management.
• Assist with client and regulatory audits, including coordination and follow-up on observations.
• Prepare reports, conduct data analysis, and support process improvements across business areas.
• Communicate quality requirements to employees and provide training on QMS procedures when needed.
• Investigate quality issues, customer complaints, and supplier concerns, identifying root causes and supporting corrective actions.
• Contribute to document control by creating, reviewing, and maintaining SOPs, work instructions, and quality records.
• Collaborate with third-party suppliers, customers, and internal teams to resolve quality-related matters.
• Support additional quality activities such as product complaints, recalls, batch release checks, artwork approvals, and discrepancy handling.
• Provide general administrative and operational support to the wider Quality team.

Additional Duties
Please note that this list is not exhaustive. As part of a dynamic business, tasks and responsibilities may vary, and flexibility is expected. Additional duties may include:

• Supporting quality complaints (product and service) and recalls.
• Assisting Quality Operations in the GMP warehouse, including batch release, artwork proofing and approvals, discrepancy handling, and temperature excursion management.

Requirements

• A Diploma/Degree in Life Sciences, Pharmacy/Pharmacology, or Chemistry (preferred).
• Experience in a Quality Assurance role or related field; audit hosting/support experience is an advantage.
• Knowledge of GMP and GDP guidelines for medicinal products.
• Understanding of WDA(H), MS, and MIA(IMP) license conditions (desirable).
• Strong communication skills with the ability to work independently and as part of a team.
• High level of self-motivation, accountability, and discipline.
• Excellent IT, planning, administrative, and organizational skills.
• A solutions-oriented mindset with strong problem-solving ability.
• Flexibility to adapt to changing priorities and act with urgency when required.
• Exceptional attention to detail.

Benefits

• In return for your valuable contributions and commitment to our organization, we are pleased to offer you an attractive and comprehensive benefits package that includes:
• A competitive monthly salary that reflects your experience, skills, and the industry standards, ensuring that you are fairly compensated for your hard work and dedication.
• A performance bonus designed to reward exceptional performance and achievements, providing you with additional financial incentives as you excel in your role.
• Generous annual leave of 20 days, allowing you the opportunity to take time off for rest, relaxation, and personal pursuits, promoting a healthy work-life balance.
• Ongoing professional development opportunities, including training programs, workshops, and access to resources that will help you enhance your skills and advance your career within our organization.

Skills Required