Job Description

Key Responsibilities

Assist in preparing cost estimates and budgets. Support in contract administration and procurement processes. Collect and analyze data for cost planning and forecasting. Assist in preparing and negotiating variations and final accounts. Monitor project progress and report on financial performance. Collaborate with project managers and other stakeholders. Ensure compliance with legal and regulatory requirements.

Administrative & Documentation Tasks

Maintain and update customer databases, ensuring accurate and up-to-date information including customer details, sales history, and service records. Organize and file documentation records related to quotations, purchase orders, and customer & supplier interactions. Handle general customer inquiries through calls, emails and WhatsApp to resolve issues in a timely and professional manner. Provide administrative support for sales meetings, product presentations, and other related events.

Customer Satisfaction Monitoring

Track and monitor customer satisfaction and dissatisfaction, addressing issues where necessary to enhance the overall customer experience. Escalate unresolved issues to the Section Team Lead/ Sales Manager or relevant departments for further action.

Additional Responsibilities

Perform ad-hoc administrative tasks as assigned by the Section Team Lead or Sales Manager. Support purchasing tasks and assist in sourcing alternative products when required. * Assist in maintaining a well-organized filing system for easy access to documentation and records.