Job Description

The Operations Lead is typically responsible for the supervision and oversight of a team and/or of workflow and functions. The Lead may perform regular business activities but in the main has responsibilities for people management, workflow, training and performance of controls. This would include to a large degree oversight of performance to Key Performance, Risk Indicators and Service level agreements. They have expertise or deeper understanding of process, product and/or the business and play a key role in facilitating communication between functional teams, sharing knowledge and good practice. They lead and foster the team dynamic, often providing resource strategy input and focus on process and performance efficiency. They are responsible for analysis, change and continuous improvement as well as the first or second level escalation point for the team. The Operations Lead proactively identifies, escalates and takes steps to substantially mitigate risk issues within and outside of direct main business area and is also responsible for building, fostering and managing relationships with relevant stakeholders (internal and/or external) and in particular around the more time critical, complex or regulated tasks.

Additional

Details of the Division and Team

Responsible for being the first point of contact for our external clients from inception to account closure. The purpose of the client services function is to enhance the client\xe2\x80\x99s experience with Deutsche Bank through supporting any queries, building a strong relationship with our clients and broadcasting client related information to the bank\xe2\x80\x99s various departments.

Your key responsibilities

Client Relationship Management

• Managing phone/group inboxes and ensuring client queries are attended in a timely fashion
• Conducting system walkthroughs for clients

Control

• Ensure that all reconciliation breaks and trade exceptions are being attended to promptly
• Ensure team members globally are providing the appropriate service level to client as well as follow the proper control guideline

Trade event management

• Trade Capture (exotic options), unwinds, novations and NPV
• Provide support to New York/London clients trading during Asia time zone
• Work closely with client, counterparty bank and offshore team to ensure mismatches on trade give-ups are rectified

Billing

• Follow up closely with client to ensure fees are being paid in a timely manner
• This role has significant interaction with internal teams globally (Collateral, Credit, IT, Legal, Onboarding, Options, Product, Rates PB, Sales, Settlements, Valuations, etc) and external clients round the globe. It is expected of the candidate to build strong working relationships internally and externally, to service and manage clients professionally. It will also be important for the candidate to engage Rates PB and OTC Clearing teams for cross-product clients and FX Clearing team in London to support FX Clearing clients during Asia time zone

Your skills and experience

• Minimum 4 years of experience in a Middle Office Operations role in financial services sector
• Minimum 4 years of experience in client servicing and trade lifecycle management
• Proven experience on FX or Fixed Income
• Minimum a bachelor\xe2\x80\x99s degree
• Team player with communication and inter-personal skills
• Proven organizational/project management skills; ability to identify and prioritize multiple tasks
• Ability to work to tight deadlines in a fast-paced environment
• Proactive and results driven approach to ensure completion of all tasks and ultimately improvement of our clients\xe2\x80\x99 DB experience
• Need to be able to articulate an understanding of FX products and the front to back process flows of relevant products
• Proven negotiation skills and the ability to manage individual clients\xe2\x80\x99 expectations

Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements may apply.

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