Raffles Hotel Singapore Spa Concierge

Singapore, Singapore

Job Description


The Spa Concierge is responsible for the management of appointment bookings, data collection, consolidate reports and generate sales opportunities through a variety of techniques. This position is expected to maintain guests\xe2\x80\x99 confidentiality and adhere to the PDPA (Personal Data Protection Act) policy. Primary Responsibilities Sales and guest experience

  • Generates appointments from calling list.
  • Has full knowledge and understanding of Raffles Spa products, services and extraordinary guest experience.
  • Performs pre-consultation for all first time and regular guests.
  • Executes sales, service and guest experience initiatives at the Raffles Spa.
  • Meets and exceeds assigned goals; guest experience and reputation, sales and service, revenue and productivity.
  • Attends scheduled meeting, training, educational sessions.
  • Reviews guest feedback daily.
  • Escalates any billing or service issues.
  • Updates guest profile and treatment redemption record promptly and accurately.
  • Adheres to the Code of Business Conduct.
Product Quality and Knowledge of Work
  • Maintains complete knowledge of all spa features/services, hours of operation, spa products, current spa promotions and activities.
  • Keeps guests updated on currently available promotions and discounts in services offered in Raffles Spa.
  • Processes payments from guests for services ordered from Raffles Spa.
  • Ensures all information and personal data provided by guests are kept strictly confidential.
Administrative duties and inventory management
  • Performs light administrative and clerical duties such as updating guest profile, updating treatment usage in the system, sales report, filing and data entry.
  • Assists Director of Raffles Spa in maintaining a good level of spa collaterals and printing materials such as guest profile folder and consultation cards.
General Housekeeping and Maintenance
  • Ensures general cleanliness of the reception area, lounge and retail area.
  • Ensures diffuser burner is lit at all times at the reception, lounge and retail area.
  • Replenishes all writing materials and marketing collaterals at the reception.
  • Reports to Director of Raffles Spa on any defects of spa facilities and equipment.
Training
  • Attends all training courses deemed necessary, and adheres to training set by Director of Raffles Spa.
  • Fulfills all scheduled theory and practical training requirements.
Profile Knowledge and Experience
  • GCE-O level or equivalent.
  • Oral fluency in English.
Competencies
  • Ability to promote Spa products and services.
  • Ability to focus attention on guests needs, remaining calm and courteous.
  • Ability to promote positive relationship with all guests.
  • Ability to maintain confidentiality of all guest information and pertinent hotel data.
  • Ability to perform job functions with minimal supervision.
  • Ability to work cohesively with other departments and co-workers as part of a team.
  • Well versed with Microsoft office.
Benefits of working at Raffles Hotel Singapore
  • 5-day Work Week.
  • Duty Meals are provided.
  • Colleagues\xe2\x80\x99 Discount and/or Preferential Room Rates at worldwide Accor Hotels.
  • Flexible Benefit \xe2\x80\x93 Dental/Optical/Vacation Expenses/Children\xe2\x80\x99s Education.
  • Medical and Wellness Benefit.
  • Comprehensive Insurance Coverage.
  • Local/Overseas Career Development & Growth Opportunities.
  • Holistic Learning and Development Opportunities.

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Job Detail

  • Job Id
    JD1331382
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned