Job Description

Crxc3xa9dit Agricole CIB is the corporate and investment banking arm of Crxc3xa9dit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022).
8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank's clients, meeting their financial needs throughout the world.
Crxc3xa9dit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade.
The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.For more information, please visit www.ca-cib.comTwitter: https://twitter.com/ca_cib
LinkedIn: https://www.linkedin.com/company/credit-agricole-cib/By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.Reference 2025-96696Publication date 11/02/2025Job descriptionBusiness typeTypes of Jobs - IT, Digital et DataJob titleRAOP AOP Team HeadContract typePermanent ContractJob summarySummary of the position/scope of work:
We are seeking a talented Software and Applications Manager to join our dynamic Capital Market Department.
At this role, you will be responsible for managing mission critical pre-trading and risk applications teams. You will lead and develop a global team of application analyst programmers and support analysts, ensuring the stability, performance and continuous improvement of production systems used by CACIB traders and risk managers across the globe.
Beyond day-to-day operations, you will drive strategic initiatives focused on automations, operational resilience, and process optimization across the department. You will own the development and adaption of bespoke automation systems, leveraging your expertise in Python, .Net, SQL, PowerShell, Unix, ControlM, ELK etc.
As a manager, you will ensure the proper functioning of the team, promote continuous improvement, cooperation, and autonomy. You oversee removing obstacles from team roadmap. You will be the main point of contact for the Product Owners and Business users. You will oversee and support the team on achieving its objectives on both automation delivery of software libraries and its production stability within the organization.Scope of duties:
As the team head of RAOP/AOP sub-division, you will lead two dynamic operations teams and automation projects across different critical functional areas.

• Application Operation production [Counterparty and Market Risk]: playing a pivotal role in production stability and evolution of production support into a robust operational architecture for risk division.
• Application support strategic initiatives and solution development.

Support Lead RoleManage Daily IT Production
Oversee the day-to-day operations of supported applications, ensuring that they function smoothly and efficiently.
Steer daily production status by ensuring Incident/ Request/ Problem management processes are well applied as per ITIL standards of the Bank.Ensures Production ResiliencyConduct root cause analysis for recurring issues and work on long-term solutions to prevent recurrence as part of Problem Management Process.
Manage shifts, on-call coverage and support during weekends and special business activities.
Oversee change management process, ensuring application releases are done smoothly.
Responsible for DRP / BCP exercise execution and success
Regular Review/Audit of system performance, application usage, and capacity to ensure that resources are optimally allocated.
Anticipate future application needs and proactively recommend solutions to handle growing volumes of data or users.Primary IT Production ContactServe as the point of contact for escalated or Major Incidents by coordinating with internal teams or vendors as necessary to resolve issues along with accountable for communication and resolution efficiency.Supplementary InformationDefine and track service level agreements (SLAs) for application support, ensuring that performance metrics and client expectations are met.
Produce and present regular reports on application performance, incident resolutions, and service levels to senior management.Coach the Support Team & CommunityManage and mentor team(s) of application support analysts and specialists, ensuring effective and efficient task allocation.
Standardize support practices across the teams within the department.
Shape the career progression of support analysts, guiding them towards automation, DevOps, and Site reliability engineering roles.
Represent CMI support perimeter in global and regional support communities.
Develop and maintain standard operating procedures (SOPs) and knowledge-sharing frameworks within the team.Team Staffing and OnboardingParticipate in hiring of appropriate candidates for open positions in the department.
Provide training and guidance to team members on application functionalities, troubleshooting methods, and service management processes.Legal and Regulatory Responsibilities:Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.Position locationGeographical areaAsia, SingaporeCitySingapourCandidate criteriaMinimal education levelBachelor Degree / BSc Degree or equivalentAcademic qualification / Specialityxc2xb7 Minimum 15 years of relevant experience in financial domain, preferable investment banking / capital markets.
xc2xb7 Master or Bachelor's degree in Computer Science/ Information Tech/ Programming & Systems analysis
xc2xb7 Minimum 5 years of experience in people management with direct reporting of more than 10-member team.
xc2xb7 Mandatory ITIL certification and experience of setting up ITIL based operations
xc2xb7 Knowledge and/or hands on working experienceLevel of minimal experience11 years and moreExperienceDelivery Management and Strategic InitiativesDrive Team Success and Operational StabilityActively identify and resolve obstacles that hinder the team's progress, including coordinating with other teams or departments as needed.
Foster a culture of continuous improvement by introducing new practices and quality standards.Maximize autonomy and Continuous Improvement
Ensure retrospective action items are followed through.
Encourages creativity, risk-taking, and continuous improvement.
He/she manages team skills; capacities and he proactively manage conflicts.Facilitate Team deliveryChallenges requirements according to constraints
Ensures User Stories are written & the quality of the stories and acceptance criteria
Oversee the acquisition and development of software systems in organizational units.
Experience in software systems and tools (Bespoke transversal automation framework, ELK observability solutions, DevOps integration etc) for the department.
Monitor the results and quality of the different software solutions and projects implemented in the organization.
Oversee the development of Proof-of-Concept/ solutions and provide technical expertise on the development of software and platform features, ensuring that appropriate security and risk factors are considered.
Oversee study and support decision process for acquisition of external software or component whenever relevant and needed.Required skillsTechnicalxc2xb7 Good knowledge in Linux/Unix, Middleware (MQ Series, Kafka), File Transfer (CFT) and batch/Job Scheduling (Control-M), Confluence, Jira, ServiceNow.xc2xb7 Good knowledge in database management systems like SQL, Oracle, Sybase, BigData.xc2xb7 Proficiency in scripting languages (Python, Shell script, PowerShell, SQLxe2x80xa6)xc2xb7 Experience with monitoring, logging & telemetry tools like Elastic Search, Grafana, Prometheus, Kibanaxc2xb7 Knowledge of Cloud platforms and servicesxc2xb7 Experience in DevOps tooling (GIT, Maven, Ansible), Docker & Kubernetes.xc2xb7 Experience with Large scale distributed grid computing.xc2xb7 Experience of supporting low latency systems like electronic trading platforms.xc2xb7 Mandatory prior development experience in .Net / JavaFunctionalxc2xb7 Mandatory experience of systems dealing with Counterparty Risk, Market Risk, credit limits, monte carlo risk simulation methodology and its implementation, VaR, Stress, P&L reportingxc2xb7 Experience of supporting DFA and EMIR compliance implementation for large investment banking setupxc2xb7 Knowledge of financial assets (FX, Structured credit, Swaps, Equities etc) and overall understanding of trade lifecycle.xc2xb7 Experience in supporting capital market applications and trading systemsTechnical skills requiredCandidate ProfileTechnical
xc2xb7 Good knowledge in Linux/Unix, Middleware (MQ Series, Kafka), File Transfer (CFT) and batch/Job Scheduling (Control-M), Confluence, Jira, ServiceNow.
xc2xb7 Good knowledge in database management systems like SQL, Oracle, Sybase, BigData.
xc2xb7 Proficiency in scripting languages (Python, Shell script, PowerShell, SQLxe2x80xa6)
xc2xb7 Experience with monitoring, logging & telemetry tools like Elastic Search, Grafana, Prometheus, Kibana
xc2xb7 Knowledge of Cloud platforms and services
xc2xb7 Experience in DevOps tooling (GIT, Maven, Ansible), Docker & Kubernetes.
xc2xb7 Experience with Large scale distributed grid computing.
xc2xb7 Experience of supporting low latency systems like electronic trading platforms.
xc2xb7 Mandatory prior development experience in .Net / JavaFunctional
xc2xb7 Mandatory experience of systems dealing with Counterparty Risk, Market Risk, credit limits, monte carlo risk simulation methodology and its implementation, VaR, Stress, P&L reporting
xc2xb7 Experience of supporting DFA and EMIR compliance implementation for large investment banking setup
xc2xb7 Knowledge of financial assets (FX, Structured credit, Swaps, Equities etc) and overall understanding of trade lifecycle.

Crxc3xa9dit Agricole