Job Description

The Role

An ideal role for talents based in Singapore who want to make a difference to office workplace experiences that enable the business to focus on their targets and deliverables. Where you fit in Real Estate (RE) manages the Group's Real Estate portfolio, Shell Business Operations and Corporate Travel programme. Strategic intent is to enable Shell Businesses to deliver on their goals by creating safe, secure, and productive environments that allow people to perform at their best. The rapidly growing RE scope is one of the globe's largest RE portfolios and includes offices, industrial / labs and accommodation for Shell Businesses, Projects and Ventures. With over 600 staff, 8000 contractors and $1.2 billion spend (opex/capex), RE has a daily impact on over 82,000 employees and contractors by creating inspiring experiences. We contribute to Shell's world class investment case by driving a cost-competitive real estate portfolio, and more sustainable footprint through improved energy efficiencies and more renewable power. Shell's RE team of professionals has established a strong reputation as mature Corporate Real Estate organization, delivering portfolio strategies, commercial transactions, capital projects, facility and business operations services and travel support to the various Shell Businesses and Functions in all parts of the world. Therefore, RE continues to seek the best talent across Shell to become part of our team, and to help us meet these dynamic and growing business needs. What’s the role? Shell's purpose: "We power progress together by providing more & cleaner energy solutions" has been translated into Real Estate's as "to create experiences for people to be at their best". These experiences are aimed for Shell's customers, employees, and visitors to feel inspired, at ease, welcomed and focused on the activity at hand. In the role of RE Service Manager, you will be creating these experiences. FM integrates the delivery at the location through a highly collaborative environment and acts as the primary local focal point to senior leaders of the respective businesses. Clearly, this role will demand close cooperation with the other Shell functions who support people's productivity & wellbeing, whilst also ensuring learnings taken from the external market. You are responsible to support RE Facilities Manager Shell Bukom, dispersed via several suppliers (soft services, food services, landscaping, grass cutting, cleaning, logistic coordination & etc.). These experiences will be performed via hundreds of Integrated Facility Management (IFM) contractors. This position will be reporting to RE Facilities Manager Shell Bukom. What we need from you Soft Skill As an RE Facility Services Manager for Shell Bukom, empathy is important as your main role involves managing good relations and understand the business leader needs. As a member of the Real Estate Facilities Management (Singapore & Malaysia) organization, you uphold strong leadership skills. Other soft skills required from you include the following:

• A Learner Mindset – Role model curiosity and reflection; encourage people to learn from mistakes and successes. Always seek for continuous improvement opportunities.
• Maximize performance – Integrate and collaborate across boundaries to maximize commercial value for Shell as a whole
• Create the environment for others to feel empowered to deliver high performance through clarity on intent, priorities, and outcomes
• Good interpersonal skills to have quality conversations with stakeholders at all levels in order to deliver what is best for Shell
• Strong collaboration skills to lead and foster leadership quality throughout teams, ability to manage conflicts and work to resolve ambiguity and delivery joint outcome.
• Self-motivation to see things through under challenging circumstances and succeeding

Hard Skill

• Have strong HSSE leadership and can demonstrate a track record of Goal Zero – no harm no leaks. Site to be 100% compliance to Shell HSSE framework, Country regulatory & execution per project and routine.
• Deliver services in line with RE ethics and best practices to the stakeholders by leading the service provider FM team to deliver a “Great Place to Work” environment.
• Have proven track record in delivery of site level RE operations, leading multi discipline teams in challenging environments
• Have proven track record in business partnering, strong stakeholder relationships and management with ability to influence business stakeholders at respective sites.
• Manage full range of contracts for Soft services of Facilities Management like housekeeping, landscape, Pantry services, Event management, pest control, laundry, food services, management, and preparation of meeting rooms peripherals such as TV, AV equipment etc., transport and general waste management.
• Provide annual business plans and performance management including workplace HSE Plan, space planning, soft services, budgeting, contract management, business controls, transport services (buses), fleet management (in-house vehicles), security services and performance reporting.
• Manage and provide steer to contractor teams of the service providers, including goal setting, performance measurement / reviews and compliance.
• Implement service quality tracking and set service standard benchmarks for the team to deliver. This includes quality assurance checks across at the site.
• Liaise with other teams & service providers to develop management plans and provide right services. Develop in-house soft FM capabilities.
• Be a champion of sustainability initiatives at site.
• Support facilities sustainability initiatives, e.g. ECO office, green mark, Earth Day etc. at the site.
• Support & deliver any other FM responsibilities as per site requirements.

Company Description Shell is one the largest foreign investors in Singapore and began operations in 1891. Today, we have more than 3,200 employees in Singapore alone. The Pulau Bukom Manufacturing Site today is the largest Shell refinery in the world in terms of crude distillation capacity, which makes Singapore a key regional supply and trading centre for Shell in the East. Singapore is the largest petrochemical production and export centre in the Asia Pacific region. Shell Jurong Island (SJI) manufactures petrochemicals to meet the fast-growing demand for these products in the region. We also have one of the largest single-branded retail networks in Singapore, providing customers with a wide range of quality products and services. When you join Shell in Singapore, you can count on our commitment to help you thrive and propel your career by means of our industry-leading development programme and our available and unrivalled pool of local and global experts. Our numerous global and local skill pools as well as our diversity are key to our success and continuing innovation. An innovative place to work There’s never been a more exciting time to work at Shell. Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future – whether by investing in oil, gas, and renewable energy to meet demand, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part. An inclusive place to work To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.

• We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
• We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
• We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
• We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice. We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

Disclaimer

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.