Job Description

Position Overview

We are seeking a Reception & Customer Service Specialist to be the welcoming face of our salon. This role focuses on creating an exceptional in-salon experience for our clients through outstanding hospitality, professional service, and attention to detail. The ideal candidate will have a passion for customer service excellence and the ability to maintain our high standards of luxury service.

Key Responsibilities

Customer Experience & Hospitality

Warmly greet and welcome clients upon arrival, creating a premium first impression Offer beverages to clients and provide refills during their visit Maintain a professional, polished demeanor that reflects our brand Handle client inquiries and provide information about our services with expertise

Reception & Administrative Duties

Process client payments using POS system efficiently and accurately Schedule appointments for clients Update client information and preferences in our database Answer phone calls and provide basic information about services and availability

Salon Operations Support

Monitor and replenish salon supplies Maintain reception area cleanliness and organization Assist in keeping common areas tidy and presentable

Requirements

Essential Qualifications:

Fluent in English (written and spoken) - Russian language skills are a plus 1-2 years experience in customer service, hospitality, or beauty industries preferred Strong interpersonal and communication skills Professional appearance and demeanor suitable for premium salon environment Basic computer skills and ability to learn POS and booking systems Organized, detail-oriented, and reliable

What We Offer

Competitive salary Employee discounts on premium nail services Comprehensive training on our service standards and Russian Manicure technique Professional development opportunities in luxury hospitality Supportive team environment focused on service excellence
Job Type: Full-time

Pay: $2,700.00 - $3,000.00 per month

Work Location: In person