Job Description

We are currently recruiting for confident, organised and fun individuals to act as Front Of House at our flagship salon, who have the drive to make people feel fantastic and the motivation to be a suc We are currently recruiting for confident, organised and fun individuals to act as Front Of House at our flagship salon, who have the drive to make people feel fantastic and the motivation to be a success as part of our world-famous brand. The Brand We're a multi-award winning British hairdressing brand with more than 50 years of experience in education, superior client service and haircare expertise. TONI&GUY is a super-brand and quite simply the most famous hairdressing company in the world. We deliver a five star service to all and we are proud to be TONI&GUY. Responsibilities We believe a TONI&GUY reception is hugely important, the Front of House role is vital to the salon running smoothly and effectively. In this role you should: Responsible for reception management answering calls, replying WhatsApp and email enquiries, creating appointments, ushering clients to the seat Provide excellent and delightful service to clients Anticipate needs, respond promptly, maintain positive customer service experience at all times Be committed. Ensure all clients receive warm Authentic TONI&GUY welcome. Maintain an organised, beautiful Front of House environment. Support our stylists and technicians in building and maintaining a loyal clientele. Deliver hospitality levels of service throughout the clients' visit Punctuality and ability to be a team player Closing of bills and register at the end of the day Light inventory duties Qualifications Excellent verbal and written communication skills Minimum 1 year experience in a customer service role