Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Receptionist

Work Dynamics - Integrated Facilities Management

Location: Mapletree Business City (Pasir Panjang)

DUTIES AND RESPONSIBILITIES

Guest Arrival

Provide superior customer service to meet on-site client\xe2\x80\x99s expectations

Provide a consistent Guest welcome and registration process for individuals and groups

Adhere to required levels of security standards for registration and access control

Provide arrival and transportation options and information

Adhere to time standards and ensure the mechanism of contacting the host is accurate and up to date

Client floor & Meeting Room Management

Take ownership of the Client floor and meeting rooms, re-setting, keeping the rooms and spaces clear and in functioning order

Work seamlessly with other team members such as the catering, cleaning and IT support team, potentially inspecting works done prior to releasing the rooms back for use

Keep up to date with health & safety standards, and be the recognized point of contact in an emergency or evacuation

Switchboard / Telephony

Provide consistent switchboard and telephony call and answering skills

Concierge & Value Add

Provide concierge services and information, ranging from cloak & luggage storage, business services such as printing & copying, lost and found and VIP escort

Site Operations Management

Assist in the implementation of Industry Best Practice operations.

Conduct site inspections and assessments to ensure all building procedures and performance measures are always maintained.

Seek ways to constantly reduce costs and improve operational standards.

Maintain premises in neat and good working condition at all times.

Maintain duplicate desk/meeting room keys in good order

Achieve Key Performance Indicators and Service Level Agreement targets

Handle incoming and outgoing calls, filter for \xe2\x80\x9cscam\xe2\x80\x9d callers, and route to appropriate employee

Take messages if employee is unavailable and share message with employee

Receive visitors and inform that visitor has arrived

Guide visitors on Security Sign-in procedures and issue appropriate Security Passes to visitors

Ensure visitors are offered refreshments while waiting.

Manage and maintenance the upkeep of the front office/ reception area so that it is presentable at all times

Maintain external conference room booking schedules to maximise efficient use of space

Redirect packages to Mail Room

Answer and Soft Transfer to Calls

Manage conference room supplies and provide tea/coffee to participants in meetings

EMPLOYEE SPECIFICATIONS

KEY COMPETENCIES

Sound interpersonal skills to manage diverse range of service providers and Client representatives

Sound written and oral communication skills, Customer orientated.

Demonstrated ability to manage multiple visitors/clients.

Confident, friendly & engaging

Sound computer skills in Microsoft Office

Required Qualifications, Skills & Experience

Diploma / ITE or equivalent qualification in Admin / Facilities Management / Hospitality / Tourism.

Possess initiative and professionalism with the ability to multi task, organise and prioritise work,

A team player who is able to work independently

Experience dealing with both internal and external customers and managing client expectations

Strong communication and interpersonal skills with the ability to build rapport quickly

Sound computer skills in Microsoft Office software

Location:

On-site \xe2\x80\x93Singapore

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500\xc2\xae company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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